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Business seller information
Stock Optics Ltd
Thorp Arch Estate
I provide invoices with VAT separately displayed.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
PRODUCT RETURN POLICY
Stock Optics Ltd is committed to ensuring that all our customers are completely satisfied. In the unfortunate event that you would like to return a product to us within 30 days of purchase, please follow the following procedure:
1. Obtain a return authorization number by contacting
us by email only at email@example.com
2. Return product with original packaging and the
return authorization number clearly noted on the
• After 30 days, you will still need to obtain a
return authorization number, however, unless
otherwise provided in a specific warranty, only
products found to be defective are accepted for
repair or replacement for a period of one (1) year
from invoice date.
• Return authorizations are valid 14 days from issue.
• All returned products are subject to inspection.
Products which display use, misuse, or other damage
will not be accepted.
• Products must be returned in original manufacturers
packaging. Products should be packaged in a separate
carton with the return authorization number clearly
marked on the shipping container.
• A minimum 25% restocking fee will be charged for all
returns between 31 and 120 days if the item is
received in its original packaging and is unopened.
• Shipping and handling charges will not be refunded.
• Refunds are issued in the same manner as payment was
made for the products
• Customers are advised to ensure that any item being
returned to us is adequately package. Stock Optics
will neither refund nor replace an item that is
damaged in transit back to us.
• It is the customer’s responsibility to ensure that
all items being returned to us are shipped by a
tracked delivery, such as Royal Mail Recorded, to
ensure its safe receipt back at Stock Optics Ltd.
• The full postal address for any returns can be found
on our contact section on the website.