Delivery
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Please note that the delivery dates provided are an estimate based on dispatch times. The delivery date is not guaranteed and are meant to serve as a rough indication. According to the Consumer Rights Act, the retailer has 30 days to deliver the goods. If your delivery is required for a certain date, please contact us by phone and we will do our best to accommodate your needs but we can in no way guarantee delivery dates and times.
Returns are accepted only if item is not as described. Buyer assumes responsibility for return postage.
In the unlikely event you wish to return a product, returns will be accepted if notified and sent back within 7 days of purchase and refunded minus the cost of the original postage. Returns/refunds are subject to the item/items being received back in the original new and unused condition. All returns must be arranged and paid for by the buyer. Please do not purchase if you do not agree to all the terms and details listed above in the listing.
Returns due to issues mentioned below are not accepted.
TUFFNELLS DELIVERY TRACKING
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Due to size and weight, most mats and tiles are sent through Tuffnells Express on a next day service. Tuffnells aim to deliver all items the next working day and will attempt to deliver only once. Any further delivery attempts will cost 50% of the original P&P fee.
Tuffnells will make all reasonable efforts to ensure that delivery suceeds the first time including delivering to your neighbour or leaving in a safe place. If you think you may be away, please notify us of the best day for delivery when you place the order by leaving a note at checkout. This could include details of your preferred neighbour or a safe place
Please ensure that your ebay account contains your mobile or landline number so that the courier can contact you if there are any issues with delivery
HOW DO I TRACK MY TUFFNELLS DELIVERY?
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To track your Tuffnells parcel, visit https://www.tuffnells.co.uk/proof-of-delivery/ and enter:
Account Number: 1489343 (Use this account number)
Your Consignment Number: SF0000 (Replace with your tracking number that begins with SF)
Your Postcode: AB12 CDE (Replace with your delivery postcode)
RUBBER ROLLS & TILES
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Rubber rolls prior to being removed were laid underneath thick AstroTurf pitches therefore are mostly untouched. However, some pieces may have cuts and/or tears from the removal process there may also be some small patches of dried glue/paint where the astro turf was attached on the mats and dirt/mud/sand, there may be some netting on the bottom. 100% Recycled Product and very environmentally friendly. Also note that the matting is porous to allow drainage. Rubber rolls may contain sand, mud and dirt which can be brushed, vacuumed or pressure washed off. The rolls may also be damp/wet on arrival. Use with plenty of bedding for maximum absorption and longevity. Also muck out regularly when used in stables. The mats can be easily moved out to pressure wash etc to remove urine.
Cutting and laying: We do not accept returns for shrinking as this is a feature of natural rubber. Rubber mats may shrink a few inches depending on temperature, humidity etc. We leave a few inches extra on these mats to counter for this. Please bear this in mind before cutting and laying as the mats may shrink slightly over the first few weeks. As with all natural rubber , the tiles need to be allowed to adjust/shrink/expand in the room being installed. We do not provide advice on how to fix these permanently and would recommend the use of professional fitters.
Moving the mats: Please make sure that there are no heavy items on the mat and they are moved by lifting rather than dragging on the floor as the sheer size, weight and friction against the floor may cause rips or tears.
EVA & FOAM MATS
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Mats mat have minor gouges, cuts, scratches etc. from storage or delivery - in the majority of cases the mats arrive in pristine condition but minor defects such as those mentioned will not be accepted as reasons for return. The mats come covered in a white powder for protection during transport and there may be some dirt/dust or damp on the mat from storage. Just wipe down with a cloth before use. Sides may not be perfectly straight however they can easily be cut to size for a perfect fit. All sizes are approximate and may vary by up to 5cm.
We would recommend putting a cover over the top of these for durability and to keep them all together. We do not provide advice on how to fix these permanently and would recommend the use of professional fitters.
THICK CRASH MAT
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Zip on bottom of these crash mats cannot be opened. Cover may be creased and there may be powder, dust or damp on the surface from storage or transport.
METALS
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Returns are accepted if the items are 5mm or more shorter than the size ordered.
Please note that the images are for illustrative purposes only. We do not stock pre-cut pieces of Bright Mild Steel, Mild Steel, Stainless Steel, Aluminium or Brass - ALL pieces sold are cut to length to the customers specification once payment has been received, as specified by the customer via the drop down material, diameter and length selections above. The ends may or may not be tapered and there may be variations in the cut finish. If you require something specific or want to make sure the item is suitable, please contact us via eBay messages to confirm. Due to the nature of the items, however unlikely, there may be superficial rust on some pieces. This does not affect the material and can be wiped down. Items are stored indoors however in some cases, there may be some rust staining which is to be expected with items of this nature. Rust staining is not a valid reason for returns.
Under the distance selling regulations 13(c) the lengths of bar cut to each customers individual specification is a custom product and as such are not returnable.
The bulk of our metal orders are dispatched via Royal Mail 48 service. The Royal Mail website states that Royal Mail 48 items are delivered within 2-5 day in most cases with a small percentage of items taking slightly longer and may take up to 12 days. Please be patient as Royal Mail do not consider parcels lost until after 21 days of posting. We will have to wait at least this amount of time before we can consider a claim. As this is not a guaranteed service, please treat it as a Second Class service and allow extra time for them to arrive. If the item is lost, we will of course provide a full refund or send out a replacement.
VAT
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Mats, Tiles and other sporting and equestrian items purchased are sold by Apex Un Limited (Super Flooring) and VAT is included in the price.
Metals and other specified items are sold by Rhino Steels and No VAT is charged on these items.
