Terms and Conditions
Shipping and Delivery
We aim to despatch all orders within one to two working days of being received. Our main delivery providers are UK Royal Mail, DPD and Parcelforce Worldwide. Estimated times of delivery are given in the Order/Check Out process and it should be borne in mind that these are simply general indications of timing and subject to change and local conditions. The various levels of delivery service and costs are also provided in the Order/Check Out process. Customers will be able to change their orders and delivery requirements prior to finally committing to the purchase. An Order Confirmation will be sent by email once the order is placed.
Where our delivery agents have made unsuccessful attempts to deliver your package, it may be returned to us, and you will be credited with the cost of the goods, but not the shipping charges.
We welcome enquiries about our products from all over the world and will always try to fulfil customer requirements. When we deliver to countries outside the European Union/European Economic Area then that shipping will always be done ‘Delivered Duty Unpaid’ (DDU). This means that customers will have the responsibility to pay any import duties and other taxes imposed in respect of their purchase by their country’s revenue authorities.
Damaged or Faulty Goods
We recognise that there may be occasions when goods have been damaged in transit or are found to be faulty on inspection. It is very important that customers check their items for damage before signing the delivery receipt. If goods are found to be damaged we ask that you refuse to accept them and write a description of the damage on the delivery receipt before handing it back to the courier.
Where an item is found to have a manufacturing fault then please notify us by e-mail or by calling our Customer Service number. (info@steinershop.com) (+44 (0) 141 628 0898) We will always try to arrange for collection from you but where this is not possible we shall reimburse the expenses of your returning it, or simply allow you to dispose of it. We will also happily replace the product and ensure that you receive the replacement as soon as possible, without any extra cost. If a replacement is not required then we would simply refund the charges to you.
Nothing in these Terms and Conditions shall affect your statutory rights in relation to faulty or wrongly described goods. The laws of England and Scotland governs these Terms and Conditions.
Complaint Procedure
In the event of you wishing to make a complaint, then please e-mail our Customer Service department. (info@steinershop.com) We aim to make an initial response to complaints within two working days. We shall also keep you informed of the progress of the investigation of the complaint. Where consensus cannot be reached then we are committed to pursue solutions through a mediation process.
