In the rare event that you have a problem with your purchase, please contact me at the earliest opportunity so that I can rectify the issue.
You are covered by the normal distance selling regulations on most things you buy from me, unless they are exempt. (exempt items include for instance, custom cut fabric, craft patterns, books & piercing jewellery amongst others.)
IMPORTANT NOTE: Any patterns I sell either in CD form or paper are exempt from the normal return policies due to their nature, being easy to copy. I cannot accept returns on these items, however if on arrival they are faulty or damaged I will of course replace them straight away with no extra cost to the buyer.
IMPORTANT UPDATE - JULY 2017
RETURNS ON CUT FABRIC – IMPORTANT PLEASE READ:
I have always been very easy going regarding returns.
I have allowed people to send back returns after over 3 months and have refunded without question.
I have also always accepted returns of cut fabric without question because I like to accommodate my customers the best I can, taking the financial hit myself because I lose the postage I have already paid to send it in the first place.
I even gave an unquestioned refund to one customer who bought several metres of white bridal lace from me and sent it back for a refund saying, and I quote “ I was hoping it would be off-white/ivory” when it was clearly listed as white and in the photo’s was clearly white. Her flippant attitude cost me a lot of money because I had to send the parcel via secure mail. She could have asked me before buying if I had the colour she wanted, but she didn’t even consider that or the consequences. I am just a sole trader and am finding it very difficult lately when I have to do refunds on things that people have bought on a whim without consideration.
Fabric or lace that is cut from the roll for a specific request is actually considered a customised item, and customised items are exempt from the distance selling returns laws. I have never before had to utilise this piece of vendor protection but unfortunately I have found recently that my goodwill is being taken advantage of.
I will still accept the return because ebay say I have to, but I will charge a RE-STOCKING FEE for cut fabric/lace sales. The re-stocking fee will be what it cost me to pack it and post it to you & any other expenses I might incur in the process.
With this in mind please message me if you are not sure if my fabric is the right colour, weight, feel etc BEFORE you buy and maybe ask me for a sample, it will only cost you 99p & I can put more than one sample in for the one price.
I don’t make much profit on any of my sales and ebay get a much bigger cut than I do on everything. To put it in perpective, if I post something at a cost of £5 that is later returned, I will need to sell 7-10 items just to cover that one loss!
Having said all of that of course if there is genuine reason for return ie: a fault with the product, then I will always issue a replacement or full refund including the postage you spend sending it back to me.
Items damaged or faulty will be replaced or refunded in full (unless they are described as such in the auction description itself), upon safe return to me. In this instance the return postage will also be refunded to you.
Items unsuitable can also be returned for replacement or refund, but must be in unused & re-saleable condition & complete with all original packaging & if the item is cut fabric or lace I will charge the re-stocking fee prescribed above. You are responsible for the return postage in this case. Please note: If you return an item and it smells of cigarette smoke I will consider it damaged & I will not be able to re-sell it, in this case a refund will not be issued & you will also have to pay me to return the item back to you.