After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We are committed to your satisfaction, we want you to be 100% happy with your order. When you receive your order, please do take a moment to leave us positive feedback on eBay. If you are not satisfied with your order in any way, please let us know before leaving feedback! Please know that your positive feedback and 5 Star eBay rating is appreciated, vital and very valuable to the continued success of our business.
Your Right To Cancel:
You have a Period of 14 Working Days starting from the day after you receive your goods to Inspect (NOT USE) and decide if you wish to keep them or not. If you decide you would like to return the goods you must ensure the goods have not been used, are not damaged and are in the same condition and packaging as you received them. At this point you should contact us using through the 'Ask Seller a Question' link on the eBay item listing. We will respond with further instructions in a timely manner. All returns are at your expensive and we advise you use a recorded delivery service with insurance as we can not be held responsible for loss or damage! Refunds will only be granted after safe receipt and inspection of the goods. PLEASE DO NOT SEND ITEMS BACK WITHOUT FIRST CONTACTING US.
If you receive a faulty or damaged item you must inform us immediately via the eBay 'Ask Seller a Question' link on the eBay item listing. We will contact you with further instructions in a timely manner. Any damaged/faulty goods must be returned at your expense. We will at our discretion offer a replacement (replacement parts), refund or refurbished product to the same specification or better if the goods have become faulty under normal use. Any replacements are subject to stock availability. Following the return of faulty goods we will inspect them for signs of misuse and or abuse.
We do not cover:
Normal wear & tear.
FREE Batteries supplied with a product.
Accidental Damage caused by Abnormal Incorrect Use.
Improper or lack of Maintenance.
Careless Operation/Handling of the product.
Use of the product for anything other than what is was designed/intended for.
Damaged caused by the use of any unsuitable attaching/driving parts or tools.
Repairs or alterations carried out by parties other than 2oolz or its authorised repairers.
Damaged to attaching Parts/Tools other than the ones purchased from us.
Slight deviations in specification and colour that do not affect the overall functionality of the product.