|Listed in category:
Have one to sell?

THE RELATIONSHIP ADVANTAGE: BECOME A TRUSTED ADVISOR AND By Tom Stevenson & Sam

Watch_Details
(11105)
Registered as a private seller
Consumer protection regulations resulting from EU consumer law are therefore not applicable. eBay buyer protection still applies to most purchases.
US $12.97
Approximately£9.59
Condition:
Like New
Breathe easy. Returns accepted.
Postage:
Free USPS Media MailTM.
Located in: Rye Beach, New Hampshire, United States
Delivery:
Estimated between Thu, 12 Jun and Tue, 17 Jun
Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the delivery service selected, the seller's delivery history and other factors. Delivery times may vary, especially during peak periods.
Returns:
30 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.
Payments:
    Diners Club

Shop with confidence

eBay Money Back Guarantee
Get the item you ordered or your money back. Learn moreeBay Money Back Guarantee - opens new window or tab
Seller assumes all responsibility for this listing.
eBay item number:204440929472
Last updated on 25 Jun, 2024 10:43:45 BSTView all revisionsView all revisions

Item specifics

Condition
Like New: A book that has been read, but looks new. The book cover has no visible wear, and the dust ...
ISBN-10
0793170265
Publication Name
Kaplan Business
Type
Hardcover
ISBN
9780793170265

About this product

Product Identifiers

Publisher
Kaplan Publishing
ISBN-10
0793170265
ISBN-13
9780793170265
eBay Product ID (ePID)
4671063

Product Key Features

Book Title
Relationship Advantage : Become a Trusted Advisor and Create Clients for Life
Number of Pages
260 Pages
Language
English
Publication Year
2003
Topic
Customer Relations, General, Sales & Selling / General
Illustrator
Yes
Genre
Business & Economics
Author
Tom Stevenson, Sam Barcus
Format
Hardcover

Dimensions

Item Height
0.8 in
Item Weight
0 Oz
Item Length
9 in
Item Width
6.3 in

Additional Product Features

Intended Audience
Trade
LCCN
2003-009490
Dewey Edition
21
TitleLeading
The
Dewey Decimal
658.8/12
Synopsis
Corporations, it seems, are always seeking the ""silver bullet"" that will create intimacy with customers. But most efforts fail from the moment they begin, say respected consultants, Tom Stevenson and Sam Barcus. The reason? Accountability for program leadership is placed on the sales force rather than on the executives and senior managers who have a more seasoned business perspective.For the first time ever, Stevenson and Barcus outline the relationship-building processes used successfully by professional consulting firms. Sales professionals in other industries will learn never-before-published explanations and documentation regarding consulting firm approaches and techniques, including:* Why top managers must lead the care and feeding of key relationships.* An inside view of how consultants build long-term, trusted advisor relationships.* The difference between creating demand and responding to bids-an important difference that sparks enduring relationships.* Problem-solving techniques that can lead to deeper customer alliances.* Why it's more important for a salesperson to be interested rather than interesting.* A diagnostic process to prepare for and execute customer meetings that create value at every touch point.* Tools and techniques to develop business acumen that provides insight into customer issues and initiatives.With many practical examples, anecdotes, and coaching tips,The Relationship Advantageis required reading for executives or managers who know they should be driving key relationships but don't know how to do it., Outlining the relationship-building processes used successfully by professional consulting firms, this book allows sales professionals in other industries to learn explanations and documentation reagrding consulting firm approaches and techniques. relationships; an inside view of how consultants build long-term, trusted advisor relationships; the difference between creating demand and responding to bids - an important difference that sparks enduring relationships; problem-solving techniques that can lead to deeper customer alliances; why it's more important for a salesperson to be interested rather than interesting; a diagnostic process to prepare for and execute customer meetings that create value at every touch point; and tools and techniques to develop business acumen that provides insight into customer issues and initiatives.
LC Classification Number
HF5415.5.S738 2003

Item description from the seller

About this seller

Watch_Details

99.4% positive Feedback22K items sold

Joined Dec 2006
Registered as a private sellerThereby, consumer rights stemming from EU consumer protection law do not apply. eBay buyer protection still applies to most purchases.
We carry the highest quality tools & polishing aids for watches. Brands include Bergeon, Hortotec, Eurotool, AF Switzerland, Bausch & Lomb, TYMC, EcoWatch, Suissetek, HORB and Horosafe. Products ...
See more

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage cost
4.9
Delivery time
5.0
Communication
5.0

Seller Feedback (12,483)

All ratings
Positive
Neutral
Negative
  • n***k (569)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Excellent seller. Items were as described and packed with care. Quick shipping and great communication and customer service. Highly recommend! A+
  • k***r (951)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    As Described ⭐️ Great Item - Quality & value ⭐️ It arrived quickly and was wrapped securely. ⭐️ A+ ⭐️⭐️⭐️⭐️⭐️
  • y***4 (15)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Beautiful vintage piece in near mint condition! Exactly as described. Fast delivery and very well packed. Will buy again from this seller. Thanks!