We know that you will be pleased with your purchases from MadOffers. However, there may be occasions when you will need to return items to us.
If any items were damaged in transit, you must report it to us within 48 hours to ____@MadOffers.co.uk. If the items are visibly damaged on receipt, sign the carrier's delivery note accordingly as no claim can be made against the couriers otherwise.
Items should be returned in their original packaging complete with all accessories and documentation.
Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival:
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation.
Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs (see below).
For mail order goods, we will only refund postage up to £6.99 on defective items within 30 days of purchase, after this period back to base warranty applies.
We test all returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period:
If any of your purchases develop a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Open-Box Items (Used):
Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.
If you change your mind or incompatible:
If you have simply changed your mind about any item ordered or the product is incompatible with your equipment and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us in writing of your decision within 7 days of receipt. The item must not be used or modified, and must be 'as new' and unopened/used when returned to us.
Once you've informed us that you wish to return goods under the DSR, you have 30 calendar days to do so, at your own expense.
Once the item is received at MadOffers, we'll issue a full refund for the product to your original payment method minus any original delivery charges and restocking fee's.