UK Delivery Times:
All orders received Mon-Fri (excluding Bank Holidays) before 3.30 pm are despatched the same day. The delivery time depends on the type of postage selected:
Free postage and packing is sent Royal Mail Second Class post: Royal Mail will deliver Second Class post within approximately 3 days from posting
Royal Mail First Class post: Royal Mail statistics show that 93.7% of First Class post is delivered the day after posting, this means that you should receive your order the day after the order has been despatched.
Royal Mail Signed For service (First Class) requires a signature on receipt and should arrive the first working day after despatch.
Royal Mail Special Delivery guarantees next working day delivery before 1 pm.
1.Refund of Postage Charges
Please be advised that where additional postage services such as Royal Mail Signed For, Royal Mail Special Delivery and International Tracked are selected, the additional cost of these services over Second Class post cannot be be refunded if the order is subsequently cancelled or returned for a refund.
2. Tax Charges
WatchBattery (UK) Ltd is VAT registered. VAT invoices/receipts are issued automatically with despatched goods. Our VAT registration number is 815935217.
3. Despatch Schedule
Orders received before 3.30 pm on a working day will be despatched the same day, providing the products are in stock. Provided you have supplied a valid email address, you will receive an email confirming receipt of your order and detailing the delivery address as supplied by you. Please advise us immediately by phone (01793 497776) or email using our Contact Us form if the address is incorrect. We cannot be held responsible for delayed or missing orders if an incorrect address has been supplied.
If the goods are not in stock we will let you know via email that there has been a delay in sending your order. We will endeavour to get these items to you within 2 weeks of receiving your order. If the delay in delivery is unacceptable to you we will cancel your order and payment or, if payment has already been processed, we will refund any payment taken once you have advised us that the product(s) are no longer required. If we are unable to deliver the goods within 30 days and cannot contact you to agree a new delivery date we will cancel the order and refund your payment.
For information on delivery times by Royal Mail please see the Shipping Charges section.
4. Missing and Delayed Deliveries
All UK orders sent out by Royal Mail 1st Class post, Special Delivery or courier, should reach you the following working day. All UK orders send out by Royal Mail Second Class post should reach you within 3 working days. In some circumstances, such as industrial action, adverse weather or peak delivery times (such as Christmas), deliveries may be delayed. Please allow extra time for your delivery in these situations. The Royal Mail will accept compensation claims for delayed deliveries if they are delivered 3 working days or more after the due date.
Please ensure that you enter a full and correct delivery address for your order. We cannot be held responsible for orders that are not delivered where a full and correct delivery address has not been given. If the order is returned to us by the Post Office we will re-send the order to the correct address on receipt of the correct additional postage fee for redelivery.
If your order fails to be delivered within 5 working days, please first check with your local Post Office that they are not holding your delivery for collection; although a card should be left to advise you of this, in a number of cases this has not happened and the delivery has been returned to us as 'Not Called For'. If your delivery is not being held for collection please then notify us by telephone (01793 497776) or email. Please note however that a delivery is not considered lost by the Royal Mail until 15 working days (3 weeks) have elapsed. We are therefore unable to refund payment or replace goods until this time period has elapsed. If after 15 working days the goods have not arrived, we will claim compensation from the Royal Mail or courier service for lost items and will then either re-send the goods or refund your payment as requested by you.
Please note that we cannot offer any refund or replacement items for lost deliveries where we are not notified within 28 days of the non-delivery.
Orders sent by Royal Mail Special Delivery are guaranteed for delivery the day following despatch and if not received within 24 hours, will be considered lost and be re-sent.
5. Damaged Goods
All deliveries should be inspected on arrival. If there are any signs of damage you should inform us as soon as possible but within 7 working days of receipt of the product. We will always replace damaged goods so long as you inform us within 7 working days of receipt.
6. Faulty Goods
If a fault occurs with a product within the first 6 months from purchase, providing the product was used in accordance with the manufacturer's guidelines, we will either repair or replace the product, or refund you for the goods less an appropriate fee for usage up to the point that the fault developed.
We will use our discretion in offering replacement items or refunds where we believe the product has not been used within the manufacturer's specifications.
When returning items to us please follow the instructions on the Return's Slip at the bottom of your invoice. Please ensure that you use the correct Second Class postage (this will usually be Large Letter or Packet rate). Items sent to us with insufficient postage or packaging will not reach us and we cannot take responsibility for these items. We recommend that you obtain a Proof of Postage Certificate from the Post Office - this is available at no addtional cost but provides additional security if the item is lost or delayed in the postal system. Items posted without this certificate are done so at your own risk. We will refund the cost of Second Class postage on returned faulty goods.
If a fault develops after 6 months, please contact us telephone (01793 497776) or email using our Contact Us form. We will assist you in contacting the supplier to arrange a replacement or repair of the item.
Our liability for faulty products extends to replacing or repairing the purchased item; any additional losses or damages resulting from a manufacturing fault within a purchased item will be the responsibility of the product manufacturer or importer.
Watchbattery (UK) Ltd cannot be held liable for any loss or damage arising from your use, misuse or inability to use any product purchased from us.
7. Substituted Goods
Occasionally we may have to substitute an alternative product for the one shown on the website. All substituted products will be of the same quality as the original and carry the same guarantee, however if the alternative product is not acceptable for any reason please return the item to us and we will refund the original payment including delivery costs.
8. Returns Policy
The Consumer Protection (Distance Selling) Regulations 2000 give UK consumers a 'cooling off' period of 7 days from delivery in which to change their mind and cancel the contract and receive a full refund. The customer has the right to inspect the goods but must make sure they remain undamaged and unused and must return the unwanted goods to us at their cost.
WatchBattery UK Ltd offers an extended 21 days from date of despatch within which you can still return the product for a full refund for the returned items, as detailed below:
Unwanted Goods If within 30 days from the date of despatch you have changed your mind and wish to return goods to us, please use the Returns Slip on the bottom of your invoice, or contact us either by telephone (01793 497776) or using our Contact Us form to obtain a Returns Code. The goods must be returned in the original packaging in an unused and undamaged state. Most of the products we supply can be examined without removing the packaging, or by removing the packaging without damaging it. A full refund may not be possible if the packaging has been unnecessarily damaged. We cannot offer a refund on blister packed batteries that have been removed from their packaging.
Please ensure that you use the correct postage when returning items to us (this will usually be Large Letter or Packet rate) and we recommend that you obtain a Proof of Postage Certificate from the Post Office - this is available at no additional cost. Items posted without a Proof of Postage certificate are done so at your own risk. Please note that we cannot be held responsible for items lost or damaged in the post or sent with insufficient postage or packaging.
We will refund the cost of the unwanted items to your credit card within 7 days.
We reserve the right to charge a re-stocking fee of up to 20% on goods returned outside the 30 day review period.
Exchanging Goods We can exchange goods provided that they are still in their undamaged, original packaging (where applicable). If you wish to exchange the product you have ordered please use the Returns Slip on the bottom of your invoice, or obtain a Returns Code from us as above, and include £1.50 (or equivalent in postage stamps) with the returned goods to cover the return postage of the correct item. Please ensure that you use the correct postage to return the unwanted item (this will usually be Large Letter or Packet rate) and we recommend that you obtain a Proof of Postage Certificate from the Post Office. Items posted without a Proof of Postage Certificate are done so at your own risk. Please note that we cannot be held responsible for items lost or damaged in the post or sent with insufficient postage or packaging.
Incorrectly Supplied Goods If we have sent you an incorrect item, please use the Returns Slip on the bottom of your invoice, or obtain a Returns Code as above, and return the item to us using the correct 2nd Class postage and obtaining a Proof of Postage Certificate from the Post Office. On receipt of the goods we will send you the correct goods and refund 2nd Class delivery costs of postage to return the incorrectly supplied item to us. If the item is of high value (over £40) please contact us first to discuss whether the item should be returned by Special Delivery. Please note that we cannot be held responsible for items lost or damaged in the post or sent with insufficient postage or packaging.
9. Contacting Us
If you need to contact us we are only an email away and we endeavour to answer all emails within one working day. You can write to us at the address on our contacts page. You can telephone (calls charged at standard UK national rate) on 01793-497776. Our office hours are Monday-Friday 8:30am-4:30pm (excluding Bank Holidays). Outside these hours please send an email.
10. Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will never pass your details on to a third party and will only contact you in matters relating to your order, or with information on special offers and new products. The type of information we will collect about you includes:
your name
address
phone number
email address
how you heard about us
and the products you have purchased
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely.
If you are concerned about any aspect of privacy matters with respect to our website you can email us.
11. Trademarks
All company names, logos or trademarks and product names or photographs displayed in this website are the property of their respective owners. Any reproduction of the content or material on this site is strictly prohibited without prior written authorisation. Copyright © 2022. All rights reserved
12. Disclaimer
Whilst we try our hardest to ensure accuracy, WatchBattery cannot be held responsible for typographical errors on this website, including but not limited to those regarding product price. Price and availability information are subject to change without notice.
13. Customer Support and Service
If you have a complaint about our goods, services or any other aspect of our business, you can email us. We will acknowledge receipt of your complaint within 2 working days and with this acknowledgement we will give an indication of the time we are likely to take in resolving the matter. We will keep all correspondence confidential.
Complaints and general support enquiries by telephone should be made using the following telephone number (01793-497776) weekdays, 8:30 am until 4:30 pm. Telephone calls to this telephone number are charged at the standard UK national rate.
These terms do not affect a consumer's statutory rights.
