Returns
ITEMS RETURNED DUE TO CHANGE OF MIND/NO LONGER WANTED/ORDERED BY MISTAKE will receive only a 50% refund or be returned to customers if they have been opened/unboxed/had seals removed or are no longer in original condition.
1 - FAULTY ITEMS
If, within 14 days of purchase, you wish to return faulty goods for a refund or replacement you must first contact our Customer Services via the eBay Contact System or on 01702 617173, we may be able to resolve your issue without the need for a return. If a fault has been detected after 14 days the issue can only be resolved directly with the manufacturer.
All Canon printers being returned as faulty must have a Canon support fault reference in order to guarantee a refund. The fault reference can be obtained from Canon support on 020 7660 0186 or through their website chat. We will only compensate for postage (up to £5) where this reference is provided.
Any faults must be described accurately as the item will be inspected and tested upon receipt to ensure a genuine fault. Items returned for false/inaccurate reasons where a fault is not present will not be refunded and will be returned to the buyer.
2 RETURN OF NON-FAULTY ITEMS
If within 14 days starting the day after delivery of receiving the goods you wish to return the item and cancel your order, you should contact our Customer Services via the eBay Contact System.
We can only accept the return of non-faulty goods providing the goods are complete, unopened, have factory seal transit tape/clips in place (and have not been removed), with all relevant packaging in an unused condition or in the condition in which they were received.
In the case of a printer unit, please ensure that all accessories, cables, printed material, CD's, original inks AND extra Ink Cartridge bundles are included with your return otherwise it will not be authorised.
ITEMS RETURNED DUE TO CHANGE OF MIND/NO LONGER WANTED/ORDERED BY MISTAKE will receive only a 50% refund or be returned to customers if they have been opened/unboxed/had seals removed or are no longer in original condition.
