Unwanted goods for return must be notified to us by email via ebay within 7 days of receipt. We reserve the right to refuse returns if notified later than this period. The cost of returning the goods safely to us is your responsibility. We may not be able to accept back non-faulty goods that have been supplied to your specific order or damaged during transit or fitting. Goods must be returned in a re-saleable condition. Some items/special order items correctly supplied may not be returnable depending on the manufacturer's policy on returns if they are accepted they may incur a 20% handling charge.
All returns must be accompanied by a covering letter, including the Buyers ebay user id, Full Name, Contact number, Address and a brief description of the situation that needs to be resolved.
Where goods are alleged to be defective/faulty, the purchaser agrees to return such goods for inspection and report (without us replacing the said goods prior to such inspection). The purchaser also accepts that it is reasonable to inform us of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow us to remedy the defect, failure.
WARRANTIES & GUARANTEES
All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to their terms and conditions. If you wish to pursue a warranty claim we shall act on your behalf and shall treat all claims as a matter of urgency. Some goods will need to be returned directly to the manufacturer, some will need to be returned to us. Please always contact our sales office first to confirm. Goods returned under warranty must be accompanied by a valid proof of purchase and must be returned carriage paid. If a manufacturer decides that a warranty claim is not valid then we will not be liable for any compensation. We will not accept any liability for any labour or associated costs involved in a warranty claim.
Parts modified or adapted by the purchaser will not be warranted by the manufacturer nor shall LK Performance be liable for any failures resulting subsequent to modification as a result of such modification.
LIMITATIONS UPON LIABILITY
We aim to ensure that all information on our ebay shop is correct. However, we cannot be responsible for the use of the information given.
Advice given by LK Performance staff on the telephone or by email is based entirely upon information given by the purchaser with no inspection undertaken. As such, all advice given is indicative only and should be checked by the purchaser prior to order. Where advice is given after visual inspection by LK Performance staff such advice shall amount to an opinion only.
Goods are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure will be accepted by LK Performance for such alternative use, amendment or modification.
We always do our best to deliver goods within the timescale quoted at the time of ordering but sometimes there can be a delay which is out of our control. As such, any dates we specify for the delivery of goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. (We strongly recommend that you do not make arrangements to have parts fitted until they have arrived. We will not be held responsible for any charges incurred if such arrangements have to be cancelled due to a delay in delivery.)
All goods are subject to availability. If we do not supply the goods for any reason your paypal/credit card will be refunded the full amount. LK Performance will not be responsible for compensating you for any other losses which you may suffer if we do not supply the goods.
Goods may not be compatible with vehicles which have been modified, adapted or altered. Where goods ordered by the Purchaser are not compatible by reason of modification, adaptation or alteration, we may accept such goods back into stock entirely at our discretion and will either issue a refund or credit to the purchaser except where goods are specifically ordered for the purchaser where no such refund or credit will operate.
Under no circumstances will LK Performance be held liable for any fitting charges incurred by the purchaser. It is the purchaser's responsibility to ensure he has the correct parts prior to fitting. This can be as simple as comparing shape and size of the new items with the parts to be removed from the car. In the rare event of an item being defective we shall act on the customer's behalf to obtain compensation for fitting charges from the manufacturer/UK importer. If the manufacturer/importer refuses compensation then we shall not be held liable.