The buyer is responsible for return postage costs.
Return policy details
Returns and Refund Policy
Our return policies apply to goods unused and as new, in their original packaging (external & internal) and with all instruction manuals.
Special order and refrigerated goods may not be returned unless found to be damaged or faulty upon delivery.
Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs. Goods must not be returned to us without our authorization, you must obtain a returns number. Unsuitable goods or goods ordered in error will be charged a restocking fee of up to 25% plus vat. Please make sure that the goods you order are suitable for your purpose.
The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item.
If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer.
You will be refunded or credited within 30 days for goods returned under the above terms.
Who makes the Deliveries?
We use a range of 3rd party carriers dependent upon the product to be supplied. Orders are normally dispatched the same day on a 3 - 5 working day delivery on in stock orders received before 12pm.. A valid signature is required on delivery. You will become the owner of the goods you have ordered on delivery of them to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or damage. Large, heavy and fragile items sometimes require extra time for delivery and we will advise you of likely delivery times wherever possible
Delays beyond our control - We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes)