1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Retail Solutions Europe Ltd, whose registered office is at PO Box 780, York YO31 6AW registered in England and Wales No. 6914190 (the "Supplier").
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.3 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, miss-priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order. Every effort is made to describe and show representative images of products and colours but these can vary on different computer monitors.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock we will not accept your order. If after acceptance or job order the Supplier discovers within [14 days] of our acceptance of your order that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods.
3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Suppliers website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
4.3 If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
5. Your right of cancellation
5.1 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the contact section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
5.2 Except in the case of faulty or miss described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or miss described goods we shall, after receiving notification in accordance with clause 7.3 either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
5.3 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
5.4 Except in the case of faulty or miss described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
6. Warranty
6.1 All goods supplied by the Supplier are warranted free from manufacture defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
6.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.
6.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the contact section of the website within 14 days.
6.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the contact section of the website, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
7. Limitation of Liability
7.1 Subject to 7.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
7.1.1 There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
7.1.2 Such loss or damage is not a reasonably foreseeable result of any such breach;
7.1.3 Any increase in loss or damage resulting from breach by you of any term of this contract.
7.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Suppliers negligence or fraudulent misrepresentation.
7.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
8. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
9. Images
Product images are for illustrative purposes only and may differ from the actual product.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Dispatch and Delivery Information
We endeavour to dispatch all orders within 24 hours, however less common items may take up to 5 working days to dispatch. 99% of all orders to mainland UK are delivered to our customers within 2-4 days of placing the order.
We, including our suppliers and affiliates, cannot be held responsible for any delays caused by our chosen courier. This includes (but is not limited to) strike action, adverse weather conditions, loss, damage or failure to find the destination address. Cancellations are not accepted on the basis of delayed delivery, unless the delay exceeds a 28 day period.
By placing your order with Retail Solutions Europe Ltd it is assumed that you are able to make yourself available to receive delivery, or you are prepared to make alternative arrangements with our designated courier.
Accepted Payments
We accept PayPal
Tax Charges
All prices include UK VAT at the current rate of 20%. We cannot be held responsible for any taxes levied on goods upon arrival in the destination country.
Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
whilst errors are rare, any goods supplied incorrectly by us will be exchanged as quickly as possible. Any delivery costs incurred for the return of goods (excluding premium delivery services) will be reimbursed in a timely fashion.
Please note that goods ordered in error but supplied correctly as per the order can be exchanged, however it is the buyers responsibility to cover all postage costs associated with the exchange of goods. This includes the return of the unwanted goods to us, and the redelivery of replacement goods to your designated address. We cannot be held responsible for such costs when the buyer has ordered the wrong goods
In the event of an exchange not being possible for whatever reason, for example when the correct goods are not available, a refund can be arranged subject to the safe return of the incorrect goods. Again, when goods are ordered incorrectly, it is the responsibility of the customer to cover costs associated with returning goods to us or our manufacturing partners.
Refunds are available should customer change their mind, however a fee will be deducted from the refund total to cover delivery costs. All goods returned for whatever reason, must arrive in a clean, unused, saleable condition. We reserve the right to refuse a refund if goods are used, soiled or damaged.
Please note that orders placed for delivery outside of the UK cannot be returned under any circumstances.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/
