General
You are provided with access to this website in accordance with these Terms and Conditions and any orders placed by you must be placed strictly in accordance with these Terms and Conditions. This website, located at www.firesafetysupplier.com is operated by Fire Safety Supplier. References to Fire Safety Supplier and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Fire Safety Supplier. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order from the www.firesafetysupplier.com
Orders
When you place and order with Fire Safety Supplier it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us prior to placing your order. By placing an order through our website you are making an offer to Fire Safety Supplier to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require your name, email address, credit/debit card or PayPal, telephone and address details. This information is required in order to process your request or inform you of acceptance of your order. A contact telephone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our delivery couriers with your contact telephone number in case they need to reach you. Please take care when adding these vital details. You must notify us immediately of any changes to your personal information. You can order by web order, telephone, email or post.
After placing an order online, we will send you email confirmation that your payment has been received but this is not confirmation that your offer to buy the goods has been accepted. If you do not receive a confirmation email from us it maybe that your email has an error within it. Our system cannot determine typos!
Our contract for the sale of our products will only exist once an order has been processed and despatched to you. Fire Safety Supplier reserves the right to reject any offer of purchase by you at any point. Please note that we may not be able to meet our obligations as a result of the following reasons:
If we are unable to deliver due to exceptional conditions that are beyond our control such as poor weather, accidents, road or airport closures or strikes etc.
The goods you ordered are out of stock. This occasionally happens even when they appear in stock if several orders are placed simultaneously
A product is recalled by a manufacturer for whatever reason
A product description or pricing detail is incorrect. This does not affect your statutory rights
We are unable to process your payment for whatever reason or the payment is reversed
All other Terms and Conditions are not met
You will receive a further email letting you know that your goods have been despatched. Should there be an issue with your order, we will always attempt to contact you by telephone or email. Please ensure that you check all items on receipt and inform us immediately of any problems.
Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party obtains unauthorised access to any information that you supply when accessing or ordering from the Fire Safety Supplier.
Product Pricing and Descriptions
Every product bought is sold subject to its product description. We undertake all reasonable care to ensure that all the details, sizes, prices, colours and descriptions of products are accurate and up to date. Sometimes photographs are not a true representation of actual colour. If you feel a product does not match its description please contact us immediately. Pricing includes UK VAT at the appropriate rate for that product and this may be subject to change. We reserve the right to alter prices and products if necessary.
Legislation prohibits the sale of certain products to persons under certain ages. Knives and other bladed items for sale on this site cannot be sold to persons under the age of 18 under the Offensive Weapons Act 1996. Such products are flagged as such and if you are purchasing such items by agreeing to these terms you are deemed to also certify you are of legal age to buy such products
Contract Cancellation
If you are not happy with products you have chosen and/or received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise the cancellation within the period of 7 working days, beginning with the day following the day on which the goods were delivered, (excluding personalised items or made to order items). Should you wish to cancel your order and contract to buy prior to despatch, please email sales@firesafetysupplier.com. Our Returns Policy forms part of our Terms and Conditions and can be viewed here should you wish to return an item: http://www.firesafetysupplier.com/orders-returns
Promotions
Only one promotional offer or code can be used at any one time and any promotion codes are not valid during sale periods or on goods that have already been discounted.
Disclaimer and Limitations of Liability
Fire Safety Supplier does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent. To the utmost extent allowed by law and save as provided above, Fire Safety Supplier shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Fire Safety Supplier or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit, expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the www.firesafetysupplier.com website, the supply of the products or their use of resale by you).
Fire Safety Supplier makes all reasonable efforts to ensure a reliable service but cannot guarantee that the use of this website will be free from interruption, errors or omissions and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto other computer systems.
Fire Safety Supplier will not be held responsible or liable for the use of any websites that are accessible from www.firesafetysupplier.com.
Whilst Fire Safety Supplier strives to do everything reasonable to keep the information on its website current we do not give any guarantees to its completeness or correctness and cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
The complete liability of Fire Safety Supplier under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Fire Safety Supplier will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Copyright and Trademark and Third Parties
The complete content of the pages on www.firesafetysupplier.com (including pictures, logos, photographs, descriptions and other materials) represent the copyright or registered trademark of Fire Safety Supplier or its service providers or their respective owners. The modification, use, copying, circulation, reproduction, of part of, or all of our content available on the www.firesafetysupplier.com website is strictly forbidden without prior written permission from Fire Safety Supplier.
Fire Safety Supplier may assign or transfer any of its rights or sub contract any of its obligations under these Terms and Conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms and Conditions except with the written permission of Fire Safety Supplier. We reserve the right to modify or withdraw, temporarily or permanently www.firesafetysupplier.com (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of these websites.
Except for Fire Safety Supplier's affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
If we change the Terms and Conditions from time to time, and your continued use of the websites (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.
Privacy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. By using the www.firesafetysupplier.com website you acknowledge and agree to be bound by the terms of our privacy policy You agree that you do not object to us contacting whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Territory and Law
The use of the www.firesafetysupplier.com website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
The www.firesafetysupplier.com website and its Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to accept requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under a country or local law are not applicable or available.
Registered Office:
Fire Safety Supplier
5 Ohio Avenue
Salford Quays
Greater Manchester
M50 2GT
Email: sales@firesafetysupplier.com
