This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Seller pays return postage
The seller is responsible for return postage costs.
Return policy details
Under our 14 Day Money Back Guarantee you may return any unwanted goods. Items MUST be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice (if supplied) and a completed returns form (please request this by telephone: 01695 682015). Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. To return an item you can either: Drop it off at our depot - Unit 5, WN5 7XB or send it back using a supplied postage label which is available on request: 01695 682015. Our returns address is: Falcon Workshop Supplies, Returns Department Unit 5, Hewitt Business Park, Winstanley Road, Orrell, Wigan, WN5 7XB We also offer a carrier pick up service, however, this will incur a charge. For more information call our customer service team on 01695 682015. Refunds will only be made when the item is received in our depot and inspected by our quality control manager. Refunds will be made within 3 working days and by the method in which payment was received. It is your responsibilty to ensure we receive the goods in a timely manner and undamaged. We will not be held responsible for items that are lost in transit. We would suggest using a tracked or signed for service and obtain a certificate of posting at the point of payment at your post office. This is at your discretion and cost. We will not issue refunds for returned items that have been lost by Royal Mail or courier. Faulty Or Incorrectly Supplied Goods: If you purchased the item less than 14 days ago you can return it under our 14 Day Money Back Guarantee. We will supply you with a pre paid returns label. Please call our customer help line to obtain one: 01695 682015. Our guarantee does not cover the product where fault is due to misuse, abuse, use in contravention of the instructions, or where the product has been the subject of unauthorised modifications or alterations. If you purchased the item more than 14 days ago our aim is to get the problem put right as quickly as possible. In most instances we will offer a replacement but this is at our discretion. Useful contact details: Customer Services: 01695 682015 (9am - 4pm). Our office is open Monday through to Friday. Please email us through eBay messages. The majority of messages are answered within 24 hours, 7 days a week. If you have any questions please call our customer service team on 01695 682015.