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Transactional Six Sigma and Lean Servicing

£115.00
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eBay item number:374499647688
Last updated on 08 May, 2025 16:35:09 BSTView all revisionsView all revisions

Item specifics

Condition
New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the ...
Brand
Taylor & Francis
ISBN
9781574443257
Publication Year
2002
Type
Textbook
Format
Hardcover
Language
English
Publication Name
Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Item Height
234 mm
Author
Betsi Harris Ehrlich
Publisher
Taylor & Francis INC International Concepts
Subject
Engineering & Technology, Management
Item Weight
544 g
Item Width
156 mm
Number of Pages
296 Pages

About this product

Product Information

Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean Servicinga : Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking how-to book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicinga techniques have been implemented and proven effective in achieving substantial documented results. Lean Servicinga is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean Servicinga covers both theory and practical application of Lean Servicinga , Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

Product Identifiers

Publisher
Taylor & Francis INC International Concepts
ISBN-13
9781574443257
eBay Product ID (ePID)
88398628

Product Key Features

Number of Pages
296 Pages
Publication Name
Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Language
English
Subject
Engineering & Technology, Management
Publication Year
2002
Type
Textbook
Author
Betsi Harris Ehrlich
Format
Hardcover

Dimensions

Item Height
234 mm
Item Weight
544 g
Item Width
156 mm

Additional Product Features

Country/Region of Manufacture
United States
Title_Author
Betsi Harris Ehrlich

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