We take all reasonable steps to ensure all details, descriptions and prices of products are correct at the time the information was entered onto eBay. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on eBay (e.g. the price, description or availability of a product you have ordered). In this instance, we may have to cancel your order at any time, even if you have received your order confirmation email, and you will receive a full refund of any charges already paid.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the order confirmation email.
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you receive a damaged product(s), please contact us as soon as the damage is discovered via the eBay message functions.
HEXIE INTERNATIONAL LIMITED