This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
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Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Items sold by XS Items Ltd come with a Return To Base (RTB) Warranty covering manufacturing defects only.
Unless otherwise stated New and New Other and refurbished items come with a 12 month warranty.
Within 30 days of the original payment date we will refund the purchase price or offer a replacement, if available. After 30 days we will offer a repair. If a repair is uneconomic a replacement will be offered, if available. Should neither of these options be available at time of return we will offer a refund. Please note after 6 months the return postage cost/liability will lie with the buyer and a reasonable reduction will be made to cover the use of the item.
Ex-display, Used, or items sold For Parts come with a 30 day warranty that the item is as described.
Any warranty provided does not cover items that are returned and found to be not faulty, nor does it cover:
(a) Consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.
(b) Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship.
(c) Damage caused by accident, abuse, misuse, fire, liquid or other external cause.
(d) Damage caused by service (including upgrades and expansions) performed by anyone without the written permission of XS Items.
(e) A Product that has been modified to alter functionality or capability without the written permission of XS Items.
If any of the above is discovered when the item is returned, then the warranty claim will be void and the item will be returned to you.
Serial/IMEI numbers of any item returned to us will be checked against the original item sent to you. If the serial/IMEI numbers do not correspond the warranty claim will be void and the item will be returned to you.
Any warranty provided is non-transferable and does not apply to businesses.
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