If you are not completely satisfied with your products or you want to exchange them, you can return them within 14 days to us unused, in the original packaging, including any tags and labels and in a perfect and saleable condition at your expense (unless otherwise agreed). You will then receive a full refund less the original cost of postage (i.e. full refund for the cost of the item) or an exchange to the same value as the item originally purchased.
We regret that we are unable to refund any items after this cooling off period, but in exceptional circumstances we will consider an exchange for other goods of equal value
that are in stock.
For a return or exchange (where there is no fault on the our part) there will be an additional delivery charge based on delivery address. All goods must be returned and any charges paid before the goods will be sent back out or refunds paid - please note Paypal can take 3-5 working days to process a refund once it leaves our account.
If you return an item to us that is faulty; which you did not order; or for any other reason that is our fault, we will obviously refund you as well as reimburse you the cost of the return postage. This includes warranty items.
To return a faulty/warranty item, please contact us in advance and if possible provide evidence of fault so we can assess what actions to take; it may be that a replacement part can be supplied. This will enable us both agree what next steps as all warranty items are subject to an inspection.
In all circumstances, you will be responsible for the item or items until they reach us. For your own protection, we recommend you use a secure delivery method, such as Interlink Express or Parcel Force or regular mail which requires a signature upon delivery and insures you for the value of the goods. For larger more delicate parcels, such as snowboards, please contact us to advise you on the best way to return the goods.
Please clearly mark your name, order number and details of the item you wish to return, plus any particulars of exchange required. If you do not have these details available then pass on as much information as possible.
Our return address is: The Board Basement, Unit 10, GD Units, Cofton Road, Marsh Barton, Exeter, Devon, EX2 8QW, UK. Telephone: 01392 829 770. Email: firstname.lastname@example.org
Any refund will be returned using the same payment method as we received the money through. If the Paypal account/card/bank account has expired or is declined in the time between purchase & refund, then we will contact to arrange alternative payment.
We hope this will not be the case anyway, thanks.