eBay item number:
Seller assumes all responsibility for this listing.
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Business seller information
Adam Carpenter Limited
206 The Garden House
114 High Street
Adam Carpenter Limited is a limited company registered in England. Registration number: 06677823. Registered office: 2nd Floor, 145-157 St. John Street, London, EC1V 4PY. VAT Registration number: GB 937 0740 19.
Company registration number:
I provide invoices with VAT separately displayed.
Return policy details
The Distance Selling Regulations give you seven working days after the date of receipt within which you can cancel the contract and get your money back, including any postage and packing charges. We extend this period to 30 days from the date you received the item. The item must be returned in its original condition, unopened with any seals, labels and shrink-wrap intact. We will issue a full refund for the price you paid for the item including the original postage and packing charges. Please note that you will be responsible for the cost of returning the item to us. We reserve the right to charge a restocking fee of up to 25% of the original purchase price for items that are returned opened.
If the item has been damaged in transit you can return it to us within 30 days and we will issue a full refund for the price you paid for the item including the original postage and packing charges and your return postage expenses. If the item is defective within 30 days of receipt we will issue a full refund for the price you paid for the item including the original postage and packing charges and your return postage expenses.
We can only issue a full refund for opened items if they are faulty. Items that are returned because of a defect will be tested and if no fault is found can be returned to you or refunded at 75% of the original purchase price. Please allow up to 28 days for us to complete these tests. You may find it quicker and easier to contact the manufacturer of the item directly so they can rectify the problem for you.
If the item is defective after 30 days of receipt you may find it quicker and easier to contact the manufacturer of the item directly so they can rectify the problem for you. You may also contact us for returns information but please note that any repair, replacement or refund may be subject to the terms and conditions of the manufacturer or their distribution agent.
To request a return please use eBay’s Resolution Centre - from "My eBay" hover over the "Account" menu and select "Resolution Centre" then, under "I bought an item", select "I want to return an item and get a refund" and click "Continue". Fill in the series of forms that follow. Please clearly specify why you wish to return the item. We aim to accept all return requests within 24 hours. Once your request is accepted you will receive an email with further instructions and your RMA number. Please note that items returned by hand or without an RMA number cannot be accepted.