ALL RETURNS MUST BE AGREED BY US - PLEASE CALL ON 01489 666010 TO DISCUSS – Sending an item back without a “Returns Authorisation” will result in longer returns process and possible rejection.
Faulty or damaged goods (except wheel trims)
You may return an item which has been received damaged or genuinely faulty for a replacement or refund. Before returning any item(s) please contact us. It is the customer's responsibility to pay for and ship the item back to us. Once the item has been received and verified as faulty or damaged we will either replace or issue a refund, in this case we will also refund your returned postage. If the goods returned as damaged or faulty are deemed to be in perfect condition and correct working order, they will be returned to you, and you will be charged for the return costs.
Faulty or damaged goods (wheel trims)
If you receive a damaged wheel trim within a set of 4 trims. You will be required to provide evidence of the damage by attaching an image of the item(s) to a message within eBay Messaging Centre. We will NOT replace wheel trims that have been damaged by the customer during fitting, neither will we replace any that are “Lost” whilst driving. It is YOUR responsibility to ensure fitment is correct before driving your vehicle. Please send an eBay message to allow us to confirm the damage, and provide a resolution. If a single wheel trim is confirmed as damaged it refers to the SINGLE item only and NOT the entire set. We will NOT pay for a return of the entire set.
Incorrect items or "Not as Described"
You may return an item which was incorrect or "Not as Described" for a full refund. The refund will be issued once the item has been received and verified as incorrect or "Not as Described". In this case we will also refund your return postage.
Under Consumer Protection (Distance Selling) Regulations 2000, you have the statutory right to return any item within 14 working days of receiving it for a full refund. The refund will be issued once the item has been received and processed. We will not refund any postage costs associated with returning your unwanted item to us. We cannot refund or exchange any opened item unless it is damaged, faulty or incorrect. All items must be returned in unopened packaging. Number plates are EXEMPT from this rule, as this is a custom made item.
We will NOT accept any returns of any Number Plate supplied. These are custom made with YOUR registration details. It is YOUR responsibility to ensure that you provide the correct registration details to us. We cannot change any registration once you have provided it to us. You will simply be charged for a second duplicate order. The item will be made before it has been marked as shipped on eBay, therefore, NO changes can be made to any registration once you have supplied it to us.
We will not accept returns of any manuals that have been opened. Manuals that have been taken out of their cellophane wrapper will be rejected as a return.
Your Responsibility When Returning Goods
When returning goods to us YOU are required to ensure that they are returned in the same ORIGINAL, PRISTINE condition that you received them in. This also applies to the manner in which they are packaged to be returned. YOU are responsible for ANY damage caused to the product on its return journey. Inadequate packaging will result in the item being rejected and returned to you at YOUR own cost. When returning goods you need to include: - Reason for Return, Name, Address, Telephone Number, Order Number, If you prefer a refund or exchange for another product