BLOC 1 Développer la relation client et assurer la ve... | Book | condition good

eBay item number:

202877339841

Seller assumes all responsibility for this listing.

ekorK renieH

03 eßartS reuahrebierhcS

nilreB 71301

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:enohP0028828840394+

:xaF66670080160394+

:liamEmoc.xomom@ecivresremotsuc

Item specifics

Condition:

Good :

A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitions– opens in a new window or tab

Seller notes:

“We have carefully checked this article for you!”

EAN:

9782216153015

Business seller information

momox GmbH

Heiner Kroke

Schreiberhauer Straße 30

10317 Berlin

Deutschland

Complete information

Managing Directors: Christian Wegner and Heiner Kroke (speaker); The European Commission is offering a platform for Online Dispute Resolution (ODR) at OS-Plattform. Consumers can use the platform to settle their disputes. We are generally willing to work towards an amicable settlement out of court.

Company registration number: Handelsregister HRB 121313, Berlin Charlottenburg

VAT number:

DE 266608643

GB 246 4898 61

Terms and conditions of the sale

General terms and conditions of business

1. Scope of validity
The following terms and conditions of business apply for all orders placed through our eBay Shop.

2. Contract partner; Conclusion of the contract 
The contract of purchase is formed with momox GmbH.

Auction format
If we post an article in an auction or fixed price format, we thereby make a binding offer to conclude a contract for this article. In this respect, we determine the start or the fixed price and the bidding period, that is to say, the period during which the offer can be accepted. If, in the case of an auction format, we stipulate a minimum price, the offer is subject to the condition precedent that the minimum price is achieved. We may additionally equip offers in an auction format with a "Buy now function" which you can activate as long as no bid has been made for the article or the minimum price has not yet been reached.
In the case of auctions, you accept the offer through making a bid. Acceptance is subject to the condition precedent that you are the highest bidder following the expiration of the bidding period. Your bid lapses if another buyer submits a higher bid during the bidding period.

Fixed price format
Where we post articles in a fixed price format, we are making a binding offer for the conclusion of a contract for this article. You accept the offer by clicking the button "Buy now" and subsequently confirming the purchase. In the case of fixed price articles where we have selected the option "Immediate payment", you accept the offer by clicking the button "Buy now" and completing the payment process immediately following. You can also accept offers for several articles by placing the articles (in so far as available) in the shopping basket and completing the payment process immediately following.

Option price proposal 
If in any of our offers the button "Send price proposal" is displayed under the Buy now price, you can suggest a price to us at which you would buy the article. We may accept or reject your price proposal or submit a counter offer. If you submit a price proposal to us, you are making a binding offer to conclude a contract for this article at the price proposed by you. Your price proposal is valid for 48 hours or up until the end of the offer, whichever point in time is reached first. If we accept it, a binding contract is formed. As a basic principle, the price proposal relates only to the price for the article offered.

The language available for the conclusion of the contract is German.

We store the contract text on our systems which, however, are not accessible to you. Nevertheless, you have the possibility of viewing your last orders via your eBay account under "My eBay".

We make delivery only by despatch. We regret that customers are unable to collect the goods themselves.

3. Payment
In our shop, you can choose from the following methods of payment:

Advance payment
Where you select the method of payment "Advance payment" we give you details of our bank account in the confirmation of the order and deliver the goods following receipt of payment.

Paypal
You pay the invoice amount via the online provider Paypal. As a basic principle, you need to be registered there or need first to register in order to legitimise yourself with your access data and to confirm the payment instructions to us. You will receive further details during the order process.

4. Reservation of title 
The goods remain our property until payment has been made in full.

5. Transport damage 
If the goods are delivered with evident transport damage, please lodge a complaint with the delivery agent as soon as possible and contact us immediately. Failure to lodge a complaint or to contact us does not have any effect on your statutory rights or enforcement of the same, in particular of your warranty rights. However, you will assist us in asserting our own claims against the carrier or transport insurance company.

6. Warranty and guarantees
Except as expressly provided to the contrary below, the statutory provisions concerning warranties apply.
In the case of second-hand goods, the limitation period for warranty claims amounts to one year as from the delivery of the goods.
The above-mentioned restrictions and reductions in time limits do not apply for claims by reason of any damage caused by us, our statutory representatives or vicarious agents
- in the case of injury to life, limb or health
- in the case of any deliberate or grossly negligent breach of duty or fraudulent intent 
- in the case of any breach of fundamental contractual duties, the fulfilment of which makes the proper execution of the contract possible in the first place and on compliance with which the contract partner is regularly entitled to rely (cardinal obligations)
- within the scope of a guarantee commitment, in so far as agreed 
- within the scope of the area of application of the Produkthaftungsgesetz [Product Liability Act].

You can find further information concerning any additional guarantees which may be applicable and the exact terms and conditions of the same enclosed with the respective product and on special information pages in the shop.

Customer service: of momox GmbH, medimops.de, Schreiberhauer Straße 30, D-10317 Berlin, telephone number 0049 (0) 30 / 488 288 200, e-mail customerservice@momox.com

7. Youth protection
Where your order comprises goods, the sale of which is subject to age restrictions, we ensure through the use of a reliable process, including a personal identity and age check, that the person placing the order has reached the necessary minimum age. The delivery agent will only hand over the goods following an age check and only personally to the purchaser.

Notice of right of cancellation

Consumers have a one-month right of cancellation.

Right of cancellation
You have the right to cancel this contract within one month without specifying reasons.

The cancellation period amounts to one month from the date on which you or a third party nominated by you, who is not the carrier, takes possession of the last partial consignment or of the last item.

In order to exercise your right of cancellation, you must inform us (momox GmbH, Schreiberhauer Straße 30, D-10317 Berlin, customerservice@momox.com, telephone: 0049 (0)30 488 288 200, fax: 0049 (0)30 610 800 7 666) by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. For this purpose, you may use the attached specimen cancellation form, but this is not compulsory.

In order to comply with the cancellation period, it is sufficient if you send the notification of exercise of your right of cancellation before the cancellation period expires.

Consequences of cancellation
If you cancel this contract, we have to refund all payments which we have received from you, including the delivery costs (with the exception of any additional costs arising through your having selected a mode of delivery different from the cheapest standard delivery offered by us). The refund will be made promptly and at the latest within fourteen days from the date on which we receive the notification of your cancellation of this contract. For this refund, we will use the same means of payment as you used in the original transaction unless otherwise expressly agreed with you; in no case will you be charged any fee in connection with this refund. We may refuse to make the refund until we have received the goods back again or until you have produced proof that you have sent back the goods, whichever is the earlier point in time.

You need to send back or deliver the goods to us or to momox co uk @ Salesupply, 5 Station Court, Station Road, Hethersett NR9 3AY, United Kingdom, promptly and in any event no later than within fourteen days following the date on which you notify us of the cancellation of this contract. You comply with this deadline provided you send the goods back before the fourteen-day period has expired. You bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value results from handling the goods in a manner other than was necessary to examine their quality, features and functioning.

Specimen cancellation form 
(If you wish to cancel the contract, please complete this form and send it separately from the goods to our address as set out below.) 
 
- To momox GmbH, Schreiberhauer Straße 30, D-10317 Berlin, customerservice@momox.com, fax: 0049 (0)30 610 800 7 666
- I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- ordered on (*) / received on (*)
- name of the consumer(s)
- address of the consumer(s)
- signature of the consumer(s) (only where the notification is given on paper)
- date
(*) Please delete that which is not applicable.

Data protection

Data protection policy
We appreciate your interest in our eBay Shop. The protection of your private sphere is very important to us. We provide you below with detailed information about how we handle your data.

Collection and use of data for the performance of the contract 
We collect personal data if you provide us with the same voluntarily when placing your order or when contacting us (e.g. using the contact form or by e-mail). Which data is collected can be seen from the respective input forms. We use the data provided by you to perform the contract and to deal with your enquiries. After the contract has been fully executed, your data will be blocked for any other use and deleted following the expiration of the retention periods under tax and commercial regulations unless you have expressly consented to the further use of your data or we have reserved ourselves the right to use your data beyond the foregoing scope where this is allowed by law. In this regard, we provide you with the following information.

Forwarding of data for the performance of the contract 
In order to perform the contract, we forward your data to the shipping company entrusted with the delivery in so far as this is necessary for the delivery of goods ordered. For the handling of payments, we pass on the payment details necessary for this purpose to the bank instructed to process the payment and, where appropriate, to any payment service providers commissioned by us or to the payment service selected by you during the order process.

Right to information and how to contact us 
You have the right, free of charge, to be provided with information about the data we store concerning your person and also, where applicable, the right to have this data corrected, blocked or deleted. Should you have any questions concerning the correction, processing or use of your personal data, should you wish to request any information or to have any data corrected, blocked or deleted, or should you wish to revoke any consents issued or to object to a specific use of the data, please contact us direct or use the contact details under our legal notice about this website.

Applicability of the eBay data protection policy
In all other respects, the data protection policy at eBay applies. Here, you can find out how your data is handled at eBay: http://pages.ebay.com/help/policies/privacy-policy.html?rt=nc.

Returns policy

After receiving the item, cancel the purchase within	Return postage
30 days	Buyer pays return postage

Take a look at our Returning an item help page for more details. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing.

The buyer is responsible for return postage costs.

Return policy details
Returns accepted
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.

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