After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Return Policy 14 Day Cooling Off Period (Distance Selling Act 2000) This regulation gives you the right to cancel your order for any reason within a cooling off period of 14 days after you have received your goods. To cancel you need to e-mail us within the cooling off period at email@example.com. The cooling off period allows you to examine the goods as you would be able to in a retail store. It does not however give you the right to try out the goods. The goods need to be returned in their original condition (with any seals and shrink-wrap intact) within 5 days of cancellation. You are responsible for the costs of returning the goods to us. Once we establish the returned goods are in re-saleable condition, we will issue a full refund for the price you paid for the goods (excluding our shipping costs). If the returned goods are not in re-saleable condition we reserve the right to refuse the return and send the goods back to you. Faulty or Damaged Goods In the event that you receive faulty or damaged goods please e-mail firstname.lastname@example.org within 3 working days and describe the damage so that we can take appropriate action. Please take notice of any damage to the shipping materials. We may ask you to e-mail us a digital picture of the damaged goods or send the product back to us for inspection (within 7 working days). We will replace the product in this instance, you the buyer are responsible for it’s return costs. If no fault is found, the goods can be returned at your expense or a refund given less postage and packaging. Return for Any Other Reason You must e-mail email@example.com to inform us that you wish to return the goods within 14 calendar days of receiving them. If the goods you wish to return are not faulty but have been opened we will request you return them to us at your own expense. Once the goods have been returned they will be inspected. Only if the packaging is undamaged and the goods are complete will a refund be granted on the purchase price (excluding postage and packaging). We also reserve the right to refuse the return and send the item back to you, if the item is not of saleable quality. No original delivery costs or any other charges incurred by returning the goods will be refunded. This offer is only open for 14 calendar days after the receipt of the goods.