The buyer is responsible for return postage costs.
Return policy details
Under the Consumer Rights Directive (CRD) Regulations, customers in the UK and EC have up to 14 calendar days, after receipt, to cancel an order (personalised products are exempt). Product(s) should be returned within 14 days of such cancellation. If you want to cancel products that are unwanted, you must take reasonable care of the product(s) that you wish to cancel and not use them in accordance with your statutory duty. Product(s) should be returned with all packaging, parts and instructions. If a product is returned with parts missing or shows signs of unreasonable use either of which would lead to a diminished value, then we reserve the right to deduct a reasonable amount from the refund to cover such loss in accordance with the CRD regulations. If you choose to return product(s) to us, we will not be responsible for any postage costs incurred in returning such product(s). Further information is available from your local Trading Standards office or consumer advice centre.
Standard Returns Policy:
In addition to the 14 days given under the cancellation policy, we are happy to accept returns of unwanted and unused items within 30 days. Please ensure that the product is in an unused condition and that all parts, original packaging and instructions are returned. Buyers will be responsible for return postage costs.
For all returns, we recommend you use a recorded delivery service or other postal insurance when returning product(s) to us. If your order is received faulty or parts are missing from your order then please contact us immediately upon receipt for further instructions.
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Item location: Ashford, United Kingdom
Postage to: Worldwide
Excludes: Colombia, Mexico, Chile, Saudi Arabia, Israel, Martinique, Suriname, Russian Federation, Brazil, United Arab Emirates, Italy, Ecuador, Armenia, Peru, French Polynesia, South Africa, Maldives, Bolivia
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