This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
9. CANCELLATION AND RETURN
9.1. The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
9.2. Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
9.3. If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email or using the online returns system and returning the goods to the Seller within 30 days of receipt.
9.4. If you are NOT a consumer, the return of any goods is permitted only with the prior express consent of the seller; if such consent is given goods much be returned to the seller at the buyers expense in unused condition within 14 days of such consent being granted. A minimum restocking fee of 15% will be charged on all such returns. The seller reserves the right to increase this charge in the event of goods or packaging being returned opened or damaged.
9.5. In the case of cancellation under section 9.3, Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
9.6. Goods to be returned must clearly show the order number obtained from the Seller on the package.
9.7. The Buyer should ensures all goods are returned in original packaging, including instructions, etc. The Buyer has a duty of care for the products during the cancellation period.
9.8. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
9.9. Refunds for returned goods can only be made to the credit/debit card which was used for the original purchase.