We hope that you will be happy with your purchase and understand that on occasion you may wish to return an item.
If you've changed your mind about keeping your purchase, please return it in its original new, salable condition with proof of purchase and we'll exchange or refund it. Unless faulty, this should be within 14 days of receiving your order. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
There are some exclusions including perishable goods, personalised or made-to-order products, electrical, hygiene and sealed goods or gift cards, which must be faulty or not as described to be refunded or exchanged. To be eligible for a return, your item must be unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received. All parts must be intact. Should be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item. Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items. Items must have original tags, labels, and/or any accompanying materials that were originally included. Parts must not be previously installed. Factory seal must not be broken/opened.
In order to return your items back to us please contact us via ebay stating the your receipt order number, contact details and reason for return. Once we have received this we will issue you an authorisation which needs to be noted inside your package. Returns will not be accepted without the authorisation from eBay. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
If you are returning your goods because they are damaged / faulty or have been incorrectly supplied by us, please contact us within 14 days of receiving the item, we will then supply a returns label and authorisation code. If goods are visibly damaged at the point of delivery please check the goods and only sign for goods you are happy to receive them or sign as 'damaged'. If you're unhappy with a purchase for these reasons, you have up to 30 days from receipt to return it please contact us by email in the first instance and include a photo if you can.
There are certain situations where only partial refunds are granted or goods may be returned to you; any item not in its original condition, is damaged or missing parts, or for reasons not due to our error. Abuse of the eBay Returns Policy will be reported to eBay.
This policy does not affect your statutory rights.