This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We fully comply with the Distance Selling Regulations, which give consumers buying by mail-order the right to examine and test items at home as they would in a shop.
So, if you're not happy with anything you've bought, you have 60 days to return it to us. Simply let us know by email and after having received a returns number, send the item back to us. We'll give you a complete refund including any standard cost of delivering the items to you. It is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.
Please make sure that goods arrive back with us undamaged and in the original packaging within 60 days of you receiving them. If you return the goods by Royal Mail we recommend you use a service that provides you with proof of delivery.
The address to which goods should be returned is:-
Returns Department Primrose London
Unit 8 Borrowdale Road
Please be aware that although most of our items are returnable, for reasons of hygiene we are unable to accept back certain items of clothing like socks, unless returned unworn and fully repackaged as received.
How do I notify you?
Email to firstname.lastname@example.org and the 60 days start on the day after your order arrives. We will give you a returns number which will help you confirm that we have been notified correctly. Please put the returns number in your covering letter - this will speed up the returns process. We may sometimes ask you to return an item direct to the manufacturer, and we will advise you regarding this when you call us for the returns number.
If you do think you might want to return any goods, please don't use them outside or test them in a way that you wouldn't be able to in a shop. If the original packaging is sealed in see-through plastic that allows you to examine the contents as you would in a shop, please don't open the packaging. Otherwise, don't hesitate to open the packaging to inspect the goods, but please don't dispose of the packaging until you're sure you want to keep it.