After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us via the message in "my eBay" within 3 days of delivery. We are happy to refund or exchange the item providing it is returned unused, in its original packaging with all accessories.
If your item develops a fault please notify us via my eBay.
If the fault is delivered faulty or damaged, we will offer a refund or a replacement product once the original product has been returned to us or as per the prior agreement.
If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product cost will be refunded.
Returned items may take 48 hours to be delivered back to us from the time item is dispatched back for assessment. Please note that it can take 3-5 days for any refund given to be shown in your PayPal account.
The scratch post is excellent but has a flaw, the base is too small and my cat has only to stick her claws in and it tips over and she cannot scratch it. She loves the toys but again when she tries to play with them it tips over and she loses interest. I sent the seller a message asking if they sold bigger bases but as yet not had a reply.
Verified purchase:Yes | Condition:new | Sold by:53rdlimited