Return shipping shall be at your own responsibility and cost.
All you need to do is obtain a Return Authorization Number (RA#) from us by contacting our Customer Service Team right away at this page (link) and send it back no more than 30 days from the date of delivery of the item you wish to return.
Please note: This policy does not apply to items received damaged in transit or in any of the situations specified below under "Special Cases", nor does it apply to items that have been installed or otherwise used.
Properly pack, insure, and ship your return by courier to our return address.
You are responsible for shipping, insuring, and proof of delivery on all returns.
Therefore, please retain all tracking / insurance information until we refund the purchase.
Please write down "Return item" on your invoice. We will not be able to bear any custom duties or taxes for returned items.
Please allow 10-14 business days from the time we receive the returned item for your return to be processed.
Special Cases:
If you experience one of the problems listed below please contact us as soon as you discover the problem so that we may resolve it.
- Defective Part
- Damaged in Transit
- Damaged Part inside the Box
- Missing Part
- Wrong Part
Here's how we'll fix these problems.
- Defective Part
If the part you received has a defect, contact our Customer Service Team right away by clicking "Ask a question" on the left bottom of this page of this page of the item so we can try to resolve the problem!
Please do not forget to include photos of the defective part.
Please note that most of our products are second hand and therefore they are not new. A product will not be considered defective if its condition is as described in the item page for that product.
Don't worry, if the product is defective, we'll find a solution for. Just contact our customer service by clicking "Ask a question" on the left bottom of this page of this page and we will take care of you as soon as possible.
- Damaged in Transit
Inspect your package(s) BEFORE you accept it from the delivery person!! If you see any damage and/or evidence of tampering on the outer packaging you MUST make sure that the delivery person makes a note of this damage on the delivery receipt. Without this note on the delivery receipt we cannot fix this problem for you. Once you've made sure the note of damage is on the delivery receipt, tell the delivery driver that you refuse to accept the damaged package, then contact our Customer Service Team right away by clicking "Ask a question" on the left bottom of this page of this page! As soon as we confirm with our carrier that the delivery receipt has the note of damage, we'll arrange a solution for you.
If no one was available to accept your package(s) from the delivery person and the package was left for you, first contact our Customer Service Team right away by clicking "Ask a question" on the left bottom of this page of this page and inform us. For a smooth process please include a photo of the damaged and/or tampered package(s). Second, you MUST contact the carrier within 48 hours of date the package was left for you! For this type of claim, we require our carrier to validate the damage. Depending on your location, you may have to take the part to the nearest carrier outlet. Once that's done, we'll arrange a solution for you.
- Damaged Part inside the Box
Please inspect your parts once you receive them. If any part is damaged, contact our Customer Service Team right away by clicking "Ask a question" on the left bottom of this page of this page and inform us so we can solve the problem! For a smooth process please include a photo of the received part(s). Don't worry, if the part is damaged in the box, we'll find a solution for you. Just contact our customer service by clicking "Ask a question" on the left bottom of this page of this page and we will take care of you as soon as possible.
- Missing Part(s)
If you don't have all the parts you ordered, check your email for messages from us providing additional tracking numbers for the rest of your items. You can check the whereabouts of the additional packages using the tracking number and the carrier's website provided in the email.
If there are no more shipments to arrive and you are still missing a part, contact our Customer Service Team right away by clicking "Ask a question" on the right top of this page and we'll find a solution for you.
- Wrong Part(s)
Our teams work really hard to make sure we send you the exact part(s) you ordered, but since we have big volume of shipments on a daily basis, sometimes things get mixed up and you might receive a part that's not what you ordered.
If this happens, contact our Customer Service Team right away by clicking "Ask a question" on the right top of this page and we will find a solution for you.
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