This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
11 St Pauls Square
Birmingham West Midlands B31RB
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We understand that the product your have purchased for you home should be of a standard that we expect for ourselves. We want you to be happy and whether your order is large or small we are happy to accept returns as long as they are in a re-saleable condition. We allow you 7 days to return your order. 7 days you would agree is ample time to check your order and inform of us of your decision to return the goods.
Please take time to read the below in order that our return requirements are met and there are no misunderstandings.
• Make sure when you open the packaging it is done carefully without ripping or tearing through the packaging. Most packaging can be opened with a knife along the tape lines without causing any damage. Any damage results in the packaging being unsalable and non refundable.
• Keep the pallet your order has arrived on. In the event of a return the couriers request that the collection is in a safe and collectible condition. In the event that the return is not collectible the return will not be collected until it fulfils the courier requirements as it is impossible to collect otherwise. Once collection has been arranged if the courier deems that the package is not able to be collected due to not fulfilling the requirements you will be liable for a recollection fee.
• Refunds by law should be completed within 28 days of the return. We have a great track record and aim to process all refunds within 14 days ( we haven’t had to refund many as yet so we are doing well so far !!. Any faults with the goods we will look to replace as quick as possible at no cost you, providing you provide us photo evidence of any damaged goods.
• If you simply change your mind (it does happen) We will refund you minus the delivery/collection cost. Some products will incur a 20% restocking fee.
• Special order items cannot be returned
eBay Marketplaces GmbH is an appointed representative of eBay International AG (both of Helvetiastraße 15-17, 3005 Bern, Switzerland) and is authorised by the FCA to conduct credit broking for a restricted range of finance providers. We may receive commission if your application for credit is successful.