I accept PayPal for overseas customers only. UK customers: I accept PayPal e-cheques; I accept these but please note they take longer approx. 5-7days to clear; please check your dates.
Shipping:
I dispatch items Mon to Fri only; with the latest order to leave before 3:30pm. I endeavour to dispatch your order within one working day. In the event there is a backlog you will be notified. Orders weighing more than 2kg will be sent by courier and you will be notified of this.
International orders weighing more than 2kgs will be dispatched via courier. Please request your postage as international postage is not free. Please add your telephone number for courier shipping. These orders may be subject to tax or import duties and is the responsibility of the buyer.
Combined postage:
Combined postage is available but please request an invoice. In some circumstances due to the fabric weight and value, some combined postage rates may be minimal.
Items not received:
Please contact me within a reasonable timeframe if your item has not been received. Note: Royal Mail do not class an item as missing until 15 working days has lapsed from the date of dispatch.
Terms of sale:
Unpaid item disputes:
If you have any problems with payment please let me know. In the event that payment is not made despite requests a non-payment case will be opened. And as a result of non payment you will be blocked from buying.
Questions:
I endeavour to answer all enquires please make these via e-bay website.
Samples:
Samples can be purchased for the cost of 99p. You only pay once as you can request as many different colours or other samples once this has been paid.
Returns:
Let me know if you are returning an item. This should be done using a trackable/signed for method of postage within 14 days at your own cost. Only the purchase price will be refunded. In the event a mistake has been made on my part postage will be refunded. It should be noted that colours are as accurate as technology will allow and camera and individual monitor settings vary, therefore differences in colour description/photograph should not be classed as a mistake. Please request a sample to avoid disappointment.
Contact me:
Feedback & star ratings:
Your feedback is very important to me and impacts on my ability to sell therefore once you’ve received your item please don’t forget to leave me positive feedback (I’ll do the same) before giving any negative feedback or low star ratings please contact me I will look at resolving any issues. please note that most issues are misunderstandings that can easliy be resolved, all i ask is that you give me the opportunity.
