Deichmann offers customers the facility to exchange goods or obtain a refund, which is in addition to your legal rights. The only conditions are that the goods are in a new and unworn condition, in their original packaging, that the customer provides a proof of purchase and they are returned to us either in-store or sent through a Post Office / Collect Plus, within 30 days of receipt.
Please Note: Unfortunately we can only offer the exchange facility in-store.
If sending items back to our warehouse via the Post Office or Collect Plus, this will be treated as a return and your money refunded. You will need to place a new order to get a replacement item.
PROMOTIONS – To return an item that was discounted as part of a transaction where there were multiple items combined e.g. Buy 1 Get 1 Half Price, you must return ALL items with proof of purchase. The complete transaction will be refunded.
Deichmann offers customers the facility to exchange goods or obtain a refund, which is in addition to your legal rights. The only conditions are that the goods are in a new and unworn condition, in their original packaging, that the customer provides a proof of purchase and they are returned to us either in store or to the returns address within 30 days of receipt.
Under Distance Selling Regulations, you may cancel your contract with us within 14 days without having to specify any reasons. This can be done either in writing (e.g. email (to firstname.lastname@example.org) or letter) or by returning the goods. The period begins on the later of the date of receipt of these cancellation rights or the date the customer received the goods (in case of recurring deliveries of the same type of goods the date of receiving the first partial delivery).
Goods can either be returned at any of our Deichmann stores (simply use our Location Finder) or via Royal Mail or Collect Plus.
Consequences of cancellation
In the event of an effective cancellation, any contributions received by either party must be returned and, where applicable, any benefits received (e.g. interest) are to be surrendered.
If you are not able to return all or part of the goods or only in deteriorated condition, you are obliged to reimburse us with the respective value. This shall not apply in the event that the deterioration of the surrendered goods is due to the inspection of the goods as it would have been possible in a shop. However, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refraining from all actions that may affect their value. Obligations to refund payments must be met within 30 days of the customer notifying us of their wish to cancel.