After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If you are not completely satisfied with your order, simply return the item(s) to us 14 days after receiving your order and in its original condition with all tags connected (tried only for fit and sizing).
The item(s) is your responsibility until it reaches us so for your own safety we recommend you return item(s) using a recorded service that carries insurance.
Please enclose the original paperwork.
Underwear and Swimwear Policy- Please note for hygiene reasons we are not able to accept any Refunds or Exchanges on any Underwear or Swimwear Purchased.
187 Station Road
Please allow up to 3 working days for the refund amount to appear in your bank account. You will receive a full refund of the price you paid for the good(s) less any delivery charges you paid for in purchasing and returning the good(s).
Please note we do not offer exchanges, if you would like to change your order, please return your item(s) and submit a new order. We in turn will process your refund and send out your new order.
Faulty Item/ Incorrect Item Received
If you have been sent a faulty or incorrect item please email customer services at orders at email@example.com quoting your order number and the nature of the problem with your order and we will be happy to advise how to proceed with your return.
187 Station Road
We refund you on the PayPal account used by you to pay.
PLEASE NOTE RETURNS CAN ONLY BE PROCEESED BY POSTING GOOD(S) BACK TO THE ADDRESS PROVIDED AND NOT BY RETURNING IN STORE.
If you have any further questions please do not hesitate to contact via email on firstname.lastname@example.org or telephone on +44 208 952 2404.
This does not affect your statutory rights.