At Absolute Cult we offer a "No Quibble" Guarantee: If for any reason you are unhappy with your purchase, you can return it to us FREE OF CHARGE within 30 days* for a refund or exchange.
All items returned to us for a refund or exchange MUST be returned in pristine saleable condition, with original packaging and tags intact. If an item is returned to us and is found not to be in a saleable condition or is outside of our 30 day returns period, the item will not be refunded and will be returned to you at your expense. Unfortunately, we cannot accept returns that smell of smoke or are covered in pet hair.
In the event that you receive an item which is not as described, damaged or faulty, please contact us within 3 working days of receipt of your order to quickly rectify the situation. We will provide you with a Royal Mail returns label to return the faulty items free of charge, and issue a replacement item via our Royal Mail 48 service.
To make use of the free returns facility, you must follow eBay’s returns process:
In ‘My eBay’ click on ‘Purchase History’ on the left hand side of the screen.
Find the order / item you would like to return, and click on the ‘More Actions’ drop down menu on the right hand side of the order.
Select ‘Return this Item’.
As the eBay returns process begins, you will be asked to confirm the reason for your return, and also given the opportunity to leave us a message and / or photographic evidence of any faults. To complete the process, click on ‘Request a return’.
All information will be passed to us, and we will respond / authorise your return within 48 hours, and send you a free returns label.
Please do not send any items back to us using any addresses on your order / dispatch note or order packaging. All returns are processed at a unique address, so require a returns label provided by us. By sending back your item to an unauthorized address, there is a chance it will be lost and any refund could be severely delayed.
You can view the whole process on the video below:
*NB, The 30 day returns period begins on the date of delivery of your order. All returns must be received back to us within the 30 day period.