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Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We take customer satisfaction very seriously and hope that you will be very happy with your new item. We ship Monday to Friday only and we will always try to respond to any questions or messages on these days, during business hours. Please telephone 07943427047 if you would like to discuss any queries.
We accept returns if notified by email within 14 days of receipt. Please do not return an item until we have supplied you with a return code. The returned item must be unused, in original new condition complete with tags/labels.
It is the responsibility of the customer to make sure that the item being returned reaches us safely and undamaged, we recommend that insured signed for delivery is used and the item is packaged securely with plenty of protective wrapping. Returned items must reach us within 30 days of receipt by the customer. If these conditions are met we will then arrange a full refund of the purchase cost within 14 days of receiving it.
We take care to package the item securely so that it arrives safely, but if the item is damaged in transit we must be notified immediately via EBay messaging in order to give details to the courier. We will require photographic evidence of the damage to the item and to the packaging. This evidence will allow us to make a claim with the courier and arrange collection and delivery. Please do not try to make any repairs to the item or we will not be able to make any claim for the damage. We thank you very much for your patience and understanding in the event of such an unfortunate occurrence.
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Item location: Haverfordwest, Pembrokeshire, United Kingdom
Postage to: United Kingdom
Excludes: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, Africa, Asia, Central America and Caribbean, Europe, Middle East, North America, Oceania, South East Asia, South America, PO Box
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