bigbrands.direct REQUIRE IMMEDIATE PAYMENT FOR YOUR PURCHASE, YOU WILL GET REMINDERS IF YOU DON'T PAY. THIS IS TO SECURE YOUR ITEM AND GET DELIVERED ON TIME. IF YOU WISH TO CANCEL YOUR ORDER YOU ARE MORE THAN WELCOME PLEASE LET US KNOW IMMEDIATELY AND WE WILL CANCEL FOR YOU. ONCE PAID ALL ORDERS GO OUT IMMEDIATELY IF ORDERED BEFORE NOON. SO BE AWARE, IF ALREADY DESPATCH NOTHING WE CAN DO.
Any returns and our policy for bigbrands.direct MUST be made within 14 days, after receiving the item, the buyer is responsible for return postage costs.
PLEASE NOTE THAT YOU HAVE 14 DAYS FOR A REMORSE RETURN OR 30 DAYS FOR A FAULTY PRODUCT AS IN LINE WITH EBAY, WE WILL NOT CHANGE AN ITEM FOR ANY REASON WHATSOEVER AFTER 30 DAYS. THIS IS OUR COMPANY POLICY. PLEASE CAN YOU ALSO BE AVAILABLE TO RECEIVE THE ITEM, AT THE ADDRESS YOU HAVE NOTED ON YOUR EBAY ACCOUNT AND HAVE THE CORRECT ADDRESS, CORRECT EMAIL & CORRECT TELEPHONE NUMBER ON YOUR DETAILS
NEGATIVE FEEDBACK AND NEUTRAL FEEDBACK DOES NOTHING TO RESOLVE ISSUES, SO DON'T TELL OTHERS TELL US, SO WE CAN RETIFY. WE PRIDE OURSELVES ON OUR CUSTOMER SERVICES WE WANT EVERY CUSTOMER HAPPY AND RETURNING!
OPENING HOURS FOR SHOPPING ARE 24 HOURS A DAY AND FOR QUESTIONS ARE 9.00AM-2.30PM MONDAY-FRIDAY.
WE ARE CLOSED WEEKENDS. WE ARE UNABLE TO REPLY TO ANY QUESTIONS OUTSIDE OF THESE WORKING HOURS, WE WILL ENDEAVOUR TO RESPOND TO ALL QUESTIONS ASAP!
PLEASE NOTE POSTAGE TERMS & CONDITIONS WE OFFER FREE POSTAGE WITH NEXT DAY DELIVERY IF YOU ORDER BEFORE 12 MIDDAY.
YOU WILL RECEIVE A TEXT MSGE & EMAIL NOTIFICATION TO INFORM YOU WHEN YOUR PURCHASE WILL ARRIVE, PROVIDING YOU HAVE GIVEN US THAT INFORMATION. YOU NEED TO BE AVAILABLE TO RECEIVE YOUR PARCEL ON THAT DAY, IF YOU ARE UNABLE TO IT WILL AUTOMATICALLY BE SENT TO THAT ADDRESS. IF YOU NEED TO CHANGE YOUR DELIVERY ADDRESS THIS CAN BE DONE BY YOU WITH A LINK AND DETAILS OF HOW TO DO SO ON YOUR TEXT AND EMAIL MESSAGE. IF YOU ARE NOT IN TO RECEIVE YOUR PARCEL WE REQUEST THAT THEY TRY YOUR NEIGHBOURS,EITHER SIDE OF YOUR PROPERTY, - IF YOU DO NOT REQUIRE THIS SERVICE YOU MUST CHANGE WITH US WHEN YOU PURCHASE. IF YOU ARE NOT IN AND DO NOT RECEIVE YOUR PARCEL OUR COURIER WILL LEAVE A CALLING CARD AND TRY AGAIN TO DELIVER THE NEXT DAY. IF YOU ARE STILL NOT AVAILABLE TO RECEIVE YOUR ITEM IT WILL AUTOMATICALLY GO TO YOUR NEAREST DROP OFF SHOP, AGAIN YOU WILL BE INFORMED OF THIS, AND HELD THERE FOR 7 DAYS FOR COLLECTION. IF IT IS NOT COLLECTED BY YOU THEN IT GOES AUTOMATICALLY BACK TO US.
ALL ORDERS PLACED ON A FRIDAY GO OUT ON A FRIDAY FOR DELIVERY ON A MONDAY, ALL WEEKEND ORDERS GO OUT ON A MONDAY MORNING, AS OUR COURIER DOES NOT WORK WEEKENDS.
We endeavour to get every parcel out within the next working day!
As we are an internet business we deal with all communications on-line ONLY!
Here at Big Brands Direct we endeavour to make each and every shopping experience the best possible for our valued customers.
We do this by ensuring our customers get the best products at the best price in the shortest time possible.
We strive for 100% customer satisfaction and 5 Star positive feedback.
If you have been happy with your shopping experience with us,
PLEASE LEAVE 5* POSITIVE FEEDBACK.
This helps us to keep our costs low and pass on even more savings to you.
Should you be unfortunate to experience an issue with your order, we request that you contact us directly so we can rectify it immediately.
Any returns MUST be made within 14 days, otherwise we are unable to process them. This does not affect your statutory rights where faulty items can be returned up to 14 days from date of purchase. All items have 30 days warranty including our electrical refurbished.
Please note products may vary slightly to image shown, but image is a true representation. All our reconditioned products may vary slightly and this is also reflected in the pricing. Most of our products have been opened to check that the item is complete and in working order.
BATTERIES MAY BE INCLUDED BUT ARE FOR DISPLAY PURPOSES ONLY.
WE ARE UNABLE TO REPLY TO ANY QUESTIONS OUTSIDE OF THESE WORKING HOURS, WE WILL ENDEAVOUR TO RESPOND TO ALL QUESTIONS ASAP!
BANK HOLIDAYS: We are closed on ALL bank holidays. Parcels will not be sent out and questions will not be answered. For example if there is a bank holiday Friday and then Monday, all questions sent after 2:30pm on the Thursday will not be answered until the following Tuesday. All orders sent out on the Thursday will be be delivered on the following Tuesday. Any other orders placed after that will not be dispatched until the Tuesday. As in line with ebay items must adhere to being returned as follows : 5. Pack the item carefully. Include the packing slip, apply the postage label, and send the item back to the seller. You must return the item – in the same condition as you received it – within 14 calendar days of requesting the return. It's good practice to include tracking information (if available) when returning an item.