If you are not happy with your item, please get in touch within fourteen days of receipt to arrange to return the item for a refund. Items will need to be returned at your cost, unless misdescribed.
Full details are also available on our shop help page:
Right to cancel - You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods
To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement Ebay message will be sufficient you may use our model cancellation form, which can be found here http://http://stores.ebay.co.uk/clearance-club/Returns-your-rights-to-cancel.html, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods
We will make the reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of the reimbursement.
We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us
The deadline is met if you send back the goods before the period of 14 days has expired you will have to bear the direct cost of returning the goods
All items are inspected upon receipt all our items have an ultraviolet identification mark, and our own tags any item returned without this will be reported to Ebay and may be subject to a a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you
REFUNDS ON SPECIAL OFFERS If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00'or 'buy 1 get % off) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items back for us to process a refund