We are a new business and are not yet Vat registered as our revenue is below taxable amount.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns & Exchanges
We are happy to offer a full refund* or an exchange on all Ebay orders if returned within 14 days of receipt, or 21 days in the case of international orders. Items will only be accepted in their original condition and packaging with all tags attached. All exchanges will be charged return postage at full postal rate.
*Full refund will not include any postage costs.
Items to be returned should be sent to the following address:
All Saints Street
Items should be sent by registered post and securely packaged. Please include a note with your original order number and order date. Streetcasuals.com cannot accept responsibility for loss or damage to items being returned.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please note you are responsible for the cost of returning an item to us. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged. If the goods are damaged in transit due to being inadequately packaged, we will be unable to give a refund. Please take particular care with shoes, we will not be able to refund or exchange shoes with damaged boxes, as the box is considered part of the product.
Important Notice for International Customers
Please mark the parcel, very clearly, as “RETURNED ITEMS”. Streetcasuals.com will be charged import taxes if this is not written on the package.
Important Customs & Duty info for customers outside of the EU
Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges.
We cannot calculate your import duty for you, you must contact your local customs office for current charges before you order, so you will not receive an unexpected charge.