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We offer a no quibble 14 day full money back returns policy, if you are not completely satisfied with your purchase, for any reason. We will refund the purchase price and your original P&P, providing you return the item(s) and packaging in the same condition as dispatched.
If the item(s) are not as described or faulty, please contact us as soon as possible, so we can arrange a replacement or full refund, quickly and efficiently.
We exceed the Distance Selling Regulations (2000). Which state you have the right to cancel the contract at any time up to the end of 7 workings days after the goods are delivered. We allow you 14 days. Please use the ebay messaging system, or write to us, giving details of the item(s) ordered and date received. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you decide to return them.
Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act (we will not refund) if you collect the goods in person or if the order is for bespoke items (i.e. extra keys cut to cylinders, bespoke keyed alike door cylinders, all polycarbonate sheets & ridge kits) or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity
The return postage is non-refundable, unless goods received are faulty or not as described. Please ensure they are returned in re-saleable condition, with all original packaging and protective bags, however small. Once we have received the goods back, the refund will be issued as quickly as possible, through the original means of payment i.e. PayPal, Credit/Debit card.
Please include a copy of the original documentation and a description of the fault, or reason for return with the item(s) and return to:- The Returns Department, Truly PVC Supplies Ltd, 259 Stockport Road, Ashton-under-Lyne, Lancashire, OL7 0NT.