The buyer has the option to exercise the right of withdrawal within 30 days from the date of actual receipt of the product, by sending a notice by e-mail, certified email, fax or registered mail at the following addresses:
Viale Lombardia, 16 / H
20081 Cassinetta Lugagnano (MI)
Tel: (+39) 0291533804
Fax: (+39) 0245503301
certified email: firstname.lastname@example.org
The buyer will have to indicate their personal details and the product for which asks for the restitution, providing his banking information (IBAN and SWIFT) to receive the refund. If the payment was made through PayPal or credit card, the refund will be issued exclusively by the appropriate transfer procedure.
ITECH SRL will send the authorization to return merchandise to the customer, indicating in detail the method and the place of delivery, which may differ from product to product.
The Customer must carefully repack the product and return it at his own expense by courier or postal service with a traceable and insured method.
The returned product must be received at the place of delivery designated by ITECH SRL without any transport damage.
The refund will be sent by ITECH SRL within 14 days from the request for withdrawal, provided the product has been delivered by at least three days, in time to allow accurate checking on cosmetic condition and operation. If the return happens after this deadline, the time for refund will be automatically postponed by an additional three working days after the actual receipt of the returned product;
The buyer will receive a full refund of the amount paid and any initial shipment costs, provided the product is returned yet new, with no signs of use, with all any accessories, manuals and with original packaging still in perfect state;
Any signs of partial use, deterioration or lack of accessories, will give rise to a reduction in value. The resulting refund will only be partial and will have to be evaluated for each specific case. ITECH SRL shall promptly notify the Buyer, after careful consideration of the returned product, the amount to be deducted from the refund.
The right of withdrawal does not apply in the following conditions:
- Any return of a product damaged and unusable for reasons other than defectiveness of origin, as well as the loss of essential accessories for use.
- Subjects other than the final consumer, as companies and VAT holders who buy a product for their professional activity with commercial invoice;
- Products personalized or custom made according to specifications provided by the purchaser;
- Products whose packaging has been opened, originally sealed for hygienic reasons and underwear;
- Products with a value less than 50.00.