Damaged on Delivery and Missing Goods
All goods should be checked by you on delivery. Any claims for damaged or missing items cannot be accepted unless notification is received by us within 3 working days commencing the day the item is delivered.
If you notice any damage to the box when receiving your item from the couriers, please refuse the delivery or check its contents thoroughly.
In the unlikely event of goods being damaged upon arrival by our couriers, please reject the delivery and inform Guitarsi at your earliest convenience. We will then endeavour to resolve the problem as soon as possible.
If goods are bought in any of our retail shops (i.e. not on the telephone or on our website) and are found to be faulty then the goods will need to be brought back in person to the branch it was bought from for a refund or exchange. We will not accept the return of any goods if this procedure is not followed.
Deliveries
Guitarsi uses Hermes Courier, UPS, and Royal Mail.
If an item is in stock with us, we can usually deliver this to you within 1-2 working days.
If you're unsure about when an item will be delivered, please call the sales team on 01327 300 016.
Please note: Deliveries will be made between the hours of 9am and 5pm (Monday to Friday).
Passing of Risk
When goods are delivered, the risk passes to the customer once the goods have been signed for with exception of when goods are faulty, damaged or covered under the product warranty.
Acceptance
You shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within a reasonable time after their receipt you notify us in writing that the goods are rejected. (This does not however affect your statutory rights). If no such action has been taken, Guitarsi shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection at a later date.
Delivery Schedule
Delivery Date: Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 3 days. Any products not available at the time of your order will be sent to you as soon as possible when received from the supplier. Guitarsi cannot be held responsible for delays in the delivery caused by us, or by any other third party. If delivery is not within the agreed time we will, with your agreement, arrange another date for delivery. If we cannot agree another date for delivery, we will offer you a full refund.
Customer Service
As Guitarsi strive to offer you the best deals, service and after care, we are constantly looking for ways in which to further improve our service to you. If you have any suggestions, please do not hesitate to contact us.
Thank you again for using Guitarsi as your reliable supplier of quality guitars and accessories.
