eBay item number:
Seller assumes all responsibility for this listing.
esolC doowrehsl 11
Business seller information
11 lsherwood Close
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
tahkoo's Step-By-Step Guide To Returns:
To successfully return an item to tahkoo please adhere to the following steps. Failure to follow these procedures may result in your return being rejected upon receipt. tahkoo's warranty, returns policy and your rights under the Distance Selling Regulations are set out in our terms and conditions of sale.
Obtain an RMA number
You must obtain an RMA (Returns Material Authorisation) number before making any returns. To obtain an RMA number please contact the returns department at firstname.lastname@example.org and provide the following information:
The order reference number
The part number(s) to be returned
The reason for returning the goods (including a full fault description if there is a problem with the product)
The method of return should be confirmed with Customer Services whilst obtaining an RMA number.
What if there is a problem with the product?
If the items are being returned as faulty or due to an error on our (tahkoo) part, tahkoo will pay for the return. You will need to give a full and detailed description of the fault or error before an RMA number can be issued.
If returning by post by way of Royal Mail, you must obtain proof of postage from the Post Office. For larger items, a collection will be arranged for a date and from a location of your choice. Please keep the collection receipt from the courier for your records.
Certain items are covered by the manufacturer’s warranty, details of which will be given when you email for your RMA number. The quickest option is for you to return such items direct to the manufacturer. If you prefer, tahkoo can facilitate the return. We will however ask you to obtain an RMA number from the manufacturer before sending the product back to tahkoo.
What if I’ve changed my mind?
If you bought goods as a consumer within the meaning of the Distance Selling Regulations, you have a 7 day “cooling off” period. tahkoo offers a 7 day return option to all customers in any event. Such items must be returned in resaleable condition and in accordance with the packaging requirements below.
Products must be returned at your cost with proof of delivery being available upon request. tahkoo may request that certain items are returned using tahkoo’s pre-paid label or courier in which case the cost will be deducted from the value of the return.
Goods returned under this option after the 7 day period will be subject to a 30% restocking fee.
How do I pack it?
All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. tahkoo cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.
Please clearly mark the RMA number on the outer transit packaging of your return. Do not write on or mark the product packaging. Please enclose a copy of your invoices.
How long will it take?
tahkoo aim to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery for goods returned by post.
Any goods rejected for return will be shipped back to you at your expense.
Your co-operation is appreciated with regards returning items.