99.4% positive feedback
Novel Ideas (UK) Ltd
Coleridge Vale Road South
Phone number: 7867828180
Company registration number: 07973744
VAT number: 134942803
Terms & Conditions
Payment & Delivery
- We accept payment by Paypal and will dispatch to a UK address only within 3 working days of payment being received (unless the listing description details alternative dispatch timescales, items will be dispatched Monday to Friday during normal working hours.
- Your order will be delivered between 9am and 7pm, Monday to Friday. Delivery should be within 3 - 5 working days of dispatch if dispatched from within the UK, 10 - 15 days if dispatched from overseas.
- Payment for items won should be made through Paypal within 7 days of the end of the auction. Unfortunately if no payment is received within 7 days of the end of the auction then an unpaid item dispute will be opened.
- We kindly ask that all customers ensure that they are using a Pay pal account with a ‘Confirmed Address’ status. Any items won by a bid from an ‘Unconfirmed Address’ Pay pal account will be subject to our standard fraudulent order checking, which could lead to a delay or even cancellation of your order.
- Unfortunately; we are unable to deliver to PO BOX or BFPO addresses.
Terms & Conditions
- All Items are dispatched from either our warehouse or direct from one of our suppliers.
- Publishers will often change book or CD cover designs, in a small number of cases the item dispatched may bear a different cover design from that advertised. If you are looking for a specific design, please contact us before placing your order.
- Please Note, new CDs, DVDs, Video Games etc.. are often produced without shrinkwrap and as such, the item you received may not be sealed. It will however be "New" as advertised.
- As all items are also listed for sale on other sites, there is a small possibility that items may move out of stock prior to us updating the item's stock availability in our Ebay store.
- In the event that an item is no longer in stock, we will attempt to source it from an alternative supplier. Should we successfully source the item from an alternative supplier, the item will be dispatched to you direct from said supplier and as such, the packaging may bear the branding of this alternative supplier. By bidding on, or purchasing this item, you are agreeing to us sharing your name and address details with said 3rd party supplier to allow us to fulfil our contractual obligations to you.
- If we are unable to source the item from an alternative supplier, you will be offered the choice of waiting until stock becomes available or a full refund.
- If your item has not been received within the estimated timescales quoted in the listing, you may be asked to wait a little longer to allow for any unexpected delays in the delivery of your item.
- If the item has not been delivered within 1 week of its estimated delivery time, then that item will be treated as lost and you will be offered the choice of a refund or replacement.
- All books listed in our eBay store are offered for sale by Novel Ideas (UK) Ltd.
- All media items (Music CDs,DVDs, Blu-rays, Video Games and Accessories are offered for sale by Trax Media (UK) Ltd.