This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Guarantees & Returns - All new items for sale come with a full manufacturer’s warranty. If a product develops a fault, or it is received damaged or faulty, please contact us as soon as possible to resolve the situation.
All items are covered by a 7 day money back guarantee from the day of receipt.
You may return a product for a refund (less any carriage charges) if you decide it is not suitable, providing it is returned in its original condition and in the original packaging.
In this situation, it is the responsibility of the customer to return the product to us. As we cannot be responsible for damage caused in transit, we strongly recommend that you use an insured delivery service.
RETURN POSTAGE COSTS WILL NOT BE REFUNDED. You must take responsibility for return postage.
Any items received faulty or damaged must be reported within 48 hours of receipt. We will issue a returns authorisation number which must be included with the returned item and an exchange will be offered if found to be faulty or damaged.
Items returned as defective if found to be in working order will be returned after payment for postage is received.
For hygiene reasons we can not accept returns on mouth-blown instruments such as whistles, harmonicas etc unless they are faulty.
If your item is returned to us because you have provided an incorrect or out of date delivery address, we will contact you by email to request a confirmed delivery address. The item will be sent out after payment for postage & repacking is received.
IN ALL CASES, before returning an item, please contact us for a returns authorisation number.