At POWCOG-UK our mission is to provide 100% authentic products to customers at competitive prices, whilst ensuring a high level of quality and service.
You will be entering into a contract with us and inevitably there has to be small print, it's here to protect you and we recommend you read it prior to purchasing.
• When things go wrong: Internet shopping is a remote experience and occasionally things can go wrong and misunderstandings can occur. It is, however, a two way situation and the buyer has a duty to help resolve the problem. Certain conditions will apply. Please scroll down to the bottom of this section to read more..
• In accordance with eBay Policy and in addition to the EU Consumer Rights Directive 2011/83/EU, you have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
• Our Returns, Exchanges and Refunds Policy is detailed separately in a section below
• All products are offered subject to availability at the time of order. We only advertise items we have available. Occasionally, however, the stock controlling system may be found to be wrong and we do not have the item. In such a case we shall contact you with the option to wait, take an alternative or a refund.
• Product illustrations shown will not be actual size.
• Colours reproduced are as accurate as electronic processes and viewing on a computer screen allow.
• Sizes quoted are intended for guidance only. Allowance must be made for manufacturing tolerances.
• All prices are Pounds Sterling and include VAT at the prevailing rate.
• All items will be supplied either in our packaging or branded packaging from our suppliers.
• We reserve the right to refuse any order.
• These Terms and Conditions are subject to change at any time without notice.
Powcog-UK provides this eBay Store on the basis that at any time the details and prices offered are subject to continuous change.
Powcog-UK is a trading name of Zeffa Online Ltd. Business address:
Zeffa Online Ltd
t/a POWCOG
Building A2
Avondale Business Park
Cwmbran
South Wales
NP44 1XE
United Kingdom
Copyright:
All content (Including Images) on Powcog-UK eBay pages is the property of Zeffa Online Ltd or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal use only. Any other use, without the written permission of Zeffa Online Ltd is strictly prohibited.
WHEN THINGS GO WRONG:
The package we have despatched to you will invariably be too large to fit through your letterbox. If there is no one available to accept delivery, the Postman may either leave the package with a neighbour (unless you have opted out of the scheme) or leave a card allowing you to arrange re-delivery or collect at your local Royal Mail Delivery Office for a usual period of upto 14 days (although this is known to vary from office to office). The Delivery Offices are usually open for collections between 6.00 am and 12.00 noon. You will need to take the “Something For You” card and some form of identification showing your name and address. (If you are collecting on behalf of someone else you must take ID belonging to the addressee). Further information is available via Royal Mail here http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card
Undeliverable Orders:
You must make every effort to take delivery of the consignment. If Royal Mail return packages to us as undeliverable / not collected they make a charge. When this happens it will be necessary for us to charge double our standard postage if you require the order to be re-sent, or deduct the return charge if you require a refund.
Important information:
In the UK, if you have not opted out of the Royal Mail “Delivery to Neighbour Scheme” by contacting the Royal Mail (we are unable to opt out for you) then a delivery to your neighbour will be classed as a delivery to your agreed representative.
Unfortunately there will be rare occasions when a problem arises due to a delivery being late or missing. We are all human and these problems occur from time to time with all carriers in all countries. When this happens we would ask for your patience. We want to resolve the problem just as much as you. There is a process, however, and Royal Mail will not accept a claim for a lost package until thirteen days have elapsed from the date of posting. We will make a claim, but Royal Mail will also send you a form to declare that you have not received the package. Once you have returned the form to them we can confirm compensation with Royal Mail and can then either despatch a replacement order or make a full refund. You may be able to resolve the problem yourself, however, by checking with your Postman whether he remembers the delivery and/or asking your local Delivery Office whether it has been accidentally returned there.
