After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Merchandise must be unused and in its original condition including packaging and labeling
Complete the returns form on your dispatch note and put it in with the item. If you no longer have the dispatch note, put the following information on a piece of paper and put it in with the item:
Name, Billing address and a contact telephone number
Email address (the one you use to log on to your account with eBay)
Record number (you can get this by logging on to your account and checking your purchases.)
Please ensure you enclose your eBay user ID
Description of the product
Reason for return using the following codes:
Arrived too late
Repack the item as securely as possible and send it to:
Unit 6 Cheatles Bridge
Returns sent by post are at your own cost. Make sure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us.
Your refund will normally be processed within 5 working days of receiving your return but it may take slightly longer to appear on your bank statement. We will refund the cost of the item, but not the postage unless the item was found to be faulty. This does not affect your normal legal rights and is subject to your right of cancellation.