A brand-new, unused and unworn item that is not in its original retail packaging or may be missing its original retail packaging materials (such as the original box or bag). The original tags may not be attached. For example, new shoes (with absolutely no signs of wear) that are no longer in their original box fall into this category.
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The buyer is responsible for return postage costs.
Return policy details
If you wish to return your item please notify us of your intention to cancel within 30 days of receipt of your order by email or letter.
The 30 day cooling off period starts from the day after you receive your order.
You can also use the cancellation form in the returns section at the bottom of this page although it is not obligatory for you to do so.
Please note that we do not accept telephone cancellations.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
( a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your
decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees
as a result of the reimbursement.
The buyer should return the item to us within 14 days of notifying us of intention to cancel the contract under the Consumer Rights Directive 2014
"You shall send back the goods to the address on given on the invoice included with the order which is also displayed at the bottom of this page in our business details, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired."
Custom made and customised items are non-returnable.
This policy complies with both ebay rules and the Consumer Rights Directive
The policy applies to all items unless faulty, in which case the return postage will also be paid by us.
Cancellation form for items purchased from Cornucopia Costume
To:- Cornucopia Costume
31 Mountbatten Avenue
Mob:- 07852 174567
I/We hereby give notice that I/We wish to cancel my/our contract of sale of the following goods:-
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),