We like for all of our customers to be 100% satisfied with their purchases.
If a customer has 'committed to purchase' on an item, but not yet paid, and wishes to cancel the transaction, please let us know and we will cancel the transaction. No charge will apply in this instance.
If customer has 'committed to purchase' and has already paid but wishes to cancel the transaction, please let us know and we will cancel the transaction. Unfortunately, if the payment has already been made through Paypal, the fixed part of their fees, £0.20 is non-refundable and so refund will be made for the item cost and postage charge (providing it is not yet dispatched), less £0.20.
We allow goods to be returned to us providing the issue is reported within 14 days of purchase. Refunds on unwanted items will be issued upon receipt of the returned goods, intact in their original packaging. In this instance the original post charge is non-refundable. The buyer is responsible for return postage costs on unwanted items. We advise the customer uses a tracked delivery service when returning any item, to ensure that the item arrives back to us safely.
If an item is reported as received faulty, we will investigate the matter and if appropriate, we will refund or replace the item. In the event of a faulty item being received, it should be returned to us in its original packaging with a signed note included, stating the reason for return.
The buyer is initially responsible for the return postage costs on faulty items, although this will be refunded to the buyer, together with a refund for the item, once we are in receipt of the returned goods and have been able to investigate the fault in full.
In the event of non-arrival of dispatched items...
We send items with Royal Mail 1st Class, 2nd Class and MyHermes as standard. When checking out, we allow within our delivery options for our customers to pay the additional value, to have the item through recorded delivery.
If recorded delivery is not chosen, and the item fails to arrive with our customer, we unfortunately cannot offer a refund or to re-send on all items sent with Royal Mail's standard services (1st and 2nd class) as there is no tracking on these items. We recommend customers to pay the additional for recorded delivery.
Items with recorded delivery selected can be tracked later if they do not arrive, and will be refunded if they do not arrive within 14 days from dispatch.
We try to resolve any issue to mutual satisfaction so if you have any queries regarding dispatch or postage, or would like to report a damaged item, or goods not arrived, please do not hesitate to contact us.