It is important that you read all the messages sent to you by us after your purchase to keep yourself updated about important information regarding your purchase.
If you have a question about a product not otherwise answered in the item description, please contact us via eBay messages first and allow us the opportunity to help you and be sure we have what you're looking for.
All items are in stock when they are listed. Inventory is tracked and updated regularly. However, if demand exceeds our supply, we will give the customer the following options:
a) Full refund
b) We can ship the item out when it becomes available
c) We will offer other items in similar style and quality
Your bid / purchase of the item implies you agree to this policy.
We are a small family business and in order to assure availability and timely delivery, all orders will be fulfilled by either our own warehouse, fulfillment center or a 3rd party supplier (which may include their logos) at our sole discretion.
By placing an order, you agree that your delivery information may be shared with our supplier in order to fulfill your order.
We can ship to mainland UK only (Unable to ship to islands, Scottish Highlands and N. Ireland). We cannot combine shipping and there is no local pick up. We cannot ship to PO boxes or APO/BFPO’s.
All items will be shipped within 1-3 business days. Most items are delivered within 3-5 business days unless otherwise stated, however, please allow some extra time especially during a holiday season or bad weather conditions.
Please note: Some couriers leave items at your neighbor next door if they do not find you at home. We strive to offer excellent services but sometimes mistakes happen, couriers fail to provide 100% great services, items are lost and some arrive defective as they are treated badly during postage.
In the event of any of the abovementioned please let us know and we will do our best to satisfy you.
We offer a 30 days return policy on all items unless otherwise stated.
Your satisfaction is guaranteed! If for any reason you are not happy with your item, just return it within 30 days for a full refund, minus the shipping cost.
Please note: Returned products must be in original condition. In case of assembled item(s) you have to return it/them disassembled. All returned items must be in the same condition as they were received, not altered in any way, as well as including a) all original packaging such as boxes, bags, and tags, b) accessories such as cables and remote controls, c) Certificates, manuals, and warranty cards, d) All items included in a bundle. We will either send you a return label to attach to the package you wish to return and will arrange a courier for home collection or you may need to post it yourself. As soon as we receive the returned item, the warehouse will inspect it and then we will issue the refund.
Returns for a damaged or defective product.
The customer has the right to return the product if the product was not as described or received damaged. As soon as you send back the item, the warehouse will inspect it and then we will issue a full refund.
In any case please contact us prior to initiating a return so that we can issue you a refund authorization.
We really appreciate your feedback and kindly ask you to leave a 5-star positive feedback if you are satisfied with your purchase as we will do the same for you. We are proud of our feedback and the service we provide to our customers. In the unlikely event that you have any issues or concerns regarding your order, PLEASE contact us directly via eBay portal or “contact seller” option prior to opening a case on eBay or leaving negative/neutral feedback. We will be more than happy to assist you and resolve any problems!
We require immediate payment by PayPal only and we only ship to PayPal verified addresses. Please make sure you have entered the correct shipping address before purchase. We will not accept requests to change shipping address sent by e-mail after you purchase an item. We cannot be held responsible for delays in delivery due to incorrect address details.