We cannot ship to PO BOXES/APO'S & BFPO ADDRESSES. No local pick up.No compined shipping.The address cannot be changed after purchase. Must be an authorized. We are unable to check all addresses so it is your responsibility to ensure that all details are entered correctly. E*Buy*Bye, cannot be held responsible for any carrier delays or failed deliveries that might occur by providing wrong or incomplete details. Please for any reason contact us via email. Usually, your message will be replied within 48 hours on working days. Emails send to weekend will be replied to Monday. We use the best couriers available to us to ensure that your product is received on time and in great condition. Some couriers leave products at your neighbour next door if they do not find you at home. We strive to offer excellent services but sometimes mistakes happen, couriers fail to provide 100% great services, products are lost and some arrive defective as they are treated badly during postage.
As we are a mail order company that operate from multiple serviced Logistic centers and warehouses across the country we do not have a showroom or customer collection or drop off facility available to us. We cannot provide a VAT invoice as we are not VAT registered. We know how important it is for you to get what you ordered and get it fast. Our products are a 100% authentic and brand new. Products will be fulfilled by our own warehouse or a 3rd party supplier. In the second case, 3rd parties logo may be on the packaging. Sometimes packaging may bear other companies logos as we re-use boxes to meet our eco-friendly policies. By placing an order, you are agreeing that your delivery information may be shared with our supplier to fulfill it.
It is important that you read all the messages sent to you by us after your purchase to keep yourself updated.
Once payment has been completed we will not be able to change your order as the delivery will be created soon to ensure a faster shipping process, (for this reason most of the times your product arrive earlier than appears time). Once payment has been completed we will not be able to cancel your order as the delivery will be created soon to ensure a faster shipping process, (for this reason most of the times your product arrive earlier than appears time). We ensure all our products are new and in excellent condition before sending out. If you need to return, please confirm the problem of the product by sending us some clear pictures for confirmation. In the event of a return you must contact us via message for full instructions and an authorized return reference prior to returning your product. We will provide you full details within 48 working hours and address for the returns. In case of assembled product(s) you have to disassembled. Returns sent without a valid returns reference will not be accepted. After receiving the item, buyer should start the returns process within 30 days. We cannot give refunds after the 30 day limit has expired. When sending in a return, please note that it can take up to 14 business days to be processed. We do our best to process as quickly as possible. We are extremely fair, and in the rare event of something out of the ordinary happening with our products or else, we will gladly work with you to find a solution. We are not responsible for any return cost in case that you are not completely satisfied or you change your mind with your purchase also or you place a wrong order before or after you receive it. All no-seller mistake returns are subject to 20% re-stocking fee, and buyer should pay for the shipping fee (for example: you bought wrong model,wrong colour , etc.).Goods returned should be unused and should be in original packaging, and free from any wear or tear.Our quality control have the right to refuse refund, if inspection deems them used.