Cancellations, Faulty and Unwanted Items
Problems are unusual when dealing with us, however if for whatever reason you need to return an item, we are more than happy to offer a full refund or exchange providing the item/s are complete, in their original packaging, unmarked and it is within 7 days of the delivery date. This is as per the distance selling regulations. Please note that 'personalised' items (e.g. radios that have been programmed) and business to business transactions are excluded from this policy. Where equipment is damaged, marked/soiled or not elegible for a refund, but still returned to us, then a carriage charge of £9 + VAT would apply for return of the items. Items returned within 7 - 30 days may be elegible for a refund, provided that they are in their original packaging, unmarked and it is within 30 days of the delivery date. The right to a refund after the statutory 7 day period is at our discretion and does exclude certain items. Please contact us for details. Where refunds are offered then we may, at our discretion, charge a restocking free - this is normally 15% of the total order value, or £9 + VAT (whichever is least). The restocking fee may also apply to personalised items, or business to business transactions, inside the 7 day rule. We reserve the right to refuse any refunds on 'personalised' equipment, special order items, business-business orders - or where the equipment is not in a re-sellable condition. Where equipment is damaged, marked/soiled or not elegible for a refund, but still returned to us, then a carriage charge of £9 + VAT would apply for return of the items to the customer/buyer.
As per the distance selling regulations; customers are expected to take reasonable care of the goods throughout the cancellation period. This includes retaining all packaging and literature, not removing hygiene seals and using the items only to the degree that is considered reasonable in order to assess the item(s). Items excessively used, or used beyond what we consider reasonable usage (for the purposes of assessment and testing) will not be considered for refund. Items must be returned with any 'gifts', promotions, coupons or other items that formed part of the original contract of sale. Where these items have already been used/disposed of/redeemed then we reserve the right to deduct the equivalent value from any refund amount. Items sold on this website are sold on the basis of being used for their advertised/intended purpose. Items that develop faults as a direct result of being used within an environment other than their intended purpose may be considered damaged and therefore not covered under a specific manufacturers warranty. Examples may include commercial use of a leisure/consumer product, outdoor use of a non-IP related product, or repeated use of a disposable item. Loss, accidental damage, heat damage, over voltage, wear and tear, liquid damage, condensation damage and foreign body damage are not covered under any warranty - unless the conditions to which the equipment is subjected can be considered reasonable under the basis in which the product was sold or advertised. All faulty items are replaced under the manufacturers guarantee or warranty.
Items reported to be faulty are checked on-site by our engineers, or sent back to the manufacturer, prior to replacements being sent. We aim to process all faulty item returns within 7 working days. Where items are found to be not faulty then a return carriage charge of £9 + VAT would apply, for return of the items. Range, battery life and durability descriptions/statements contained in this site are all based on manufacturers guidelines, based on perfect operating conditions, and are provided as a guide only. In all cases it is the customers responsibility to return faulty or unwanted items to us safely, the cost and means of which is the customers responsibility. Where possible and practical then we may, out our discretion, offer assistance with this. A
ll cancellations must be informed to us, in writing (letter, fax or email), prior to the statutory cancellation period ending. We recommend that all items sent back to us by customers, are sent via a recorded and insured method. ,We are unable to accept responsibility for any returns, items or repairs that are lost or damaged by the customers nominated carrier. When a consumer returns the goods the consumer must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If the consumer does not exercise reasonable care and the goods are damaged, then we may make a claim against them for breach of this statutory duty. We recommend that all returns are sent back by the customer using a tracked and insured method. We cannot accept responsibility for returns that are lost and/or damaged by the customers nominated carrier.